Scheduled Plan Change Failed Again (Evidence Attached) – Urgent Help Needed
I am looking for some help or advice from the community as I am now stuck without data despite having a confirmed plan change scheduled for today. The Background: I raised a complaint (Ref: 34545993#1355880) weeks ago regarding plan issues. I received a formal email from a Customer Excellence Associate on Dec 1st stating that I was placed on the 60GB for 8 pound offer, which would take effect from my next renewal date on 29/12/2025. The Issue: Today is Monday, 29th December. My previous plan has expired and shows 0KB left. However, the 60GB plan has NOT activated. Even though my Manage Plan screen clearly shows the 60GB/8 pound plan as a Scheduled plan change, the system is now asking me to manually renew or buy an add-on. The Proof: I have screenshots showing: My dashboard showing 0KB left and the reset date as today.[1] The email from SMARTY Complaints confirming the 60GB plan for today's date. [2] My Manage Plan screen showing the 60GB plan is correctly Scheduled but hasn't triggered.[3] This is the second month this has happened. I followed the instructions, waited for the reset, and the system has failed again. I am now without the service I was promised in writing. Has anyone else experienced a Scheduled Plan Change failing to trigger on the renewal date? How did you get it fixed without paying extra? I need help to understand why the update hasn't worked. This is the second month this has happened. I followed the instructions, waited for the reset, and the system has failed again. I am now without the service I was promised in writing. https://ibb.co/SwcyxxVN 2. https://ibb.co/yF4M5rzT 3. https://ibb.co/Y4cDF8FD
Smarty decline since merger
Any one else noticed the decline in data speeds and reliability since the merger. Smarty outages are now lasting days instead of hours, 2 - days now with less than 2Mbs, sometimes drops to 0.5Mbs on 4G - upload speeds are fine at 20Mbs. I used to get 70Mbs download even on 4G+. Three as always says work on going but Smarty only sends you to the community, not sure they have a customer service portal.Help
I recently switched from an unlimited plan to 100gb and it was due to go out of my bank today 15/10 yet it hasn't gone out and it says cant retrieve login details on the app and on the website it says my plan has been paused and that I've activated a new sim do I want to port my number over. I havent changed sims I've just changed plans. Can someone explain and help me as this is stressing me out. My phone still works and im still connected to the smarty network. Edit - This is now all working and no longer saying paused but it's still saying ive activated a new sim and do I want to bring my number over. I still havent activated a new sim and am still using my previous smarty sim.Help
I recently switched from an unlimited plan to 100gb and it was due to go out of my bank today 15/10 yet it hasn't gone out and it says cant retrieve login details on the app and on the website it says my plan has been paused and that I've activated a new sim do I want to port my number over. I havent changed sims I've just changed plans. Can someone explain and help me as this is stressing me out. My phone still works and im still connected to the smarty network.
URGENT: SMARTY is failing now, time to move to ID
Compare Smarty to ID on here: https://www.uswitch.com/mobiles/compare/sim_only_deals/ Smarty is honestly terrible. ID offers so much more on the same network for the same price. They offer more data per £, data rollover, more EU countries access, 30GB EU Roaming (18 more than Smarty), e-sim for Watches, 3 months of Apple TV + Music. It is a no-brainer to switch now, Smarty has lost it's game sadly.Unable to renew or change my plan
My package was expiring today and it wasn't on auto renew. Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever I proceed with renew or change plan, proceed with payment, otp recieves from bank, but it never gets deducted and following error messages appears: "Sorry we couldn't process your request, check that you have completed each field correctly and try again" Very frustrating as can not use phone except on WiFi. Any solution? Thanks in anticipation.
