Smarty decline since merger
Any one else noticed the decline in data speeds and reliability since the merger. Smarty outages are now lasting days instead of hours, 2 - days now with less than 2Mbs, sometimes drops to 0.5Mbs on 4G - upload speeds are fine at 20Mbs. I used to get 70Mbs download even on 4G+. Three as always says work on going but Smarty only sends you to the community, not sure they have a customer service portal.
Auto-Renewal Failure
Hi there My SMARTY plan has been on auto-renewal since I opened my account and has renewed every month accordingly, for well over a year. Today it failed to renew. I have tried twice to renew it manually this morning and each time I get an on-screen 'success' message, but never a confirmation email and the Dashboard continues to say my plan needs renewing. I bank with Barclays, there are funds available in the account and the payment card has not expired. My partner's account, which was originally set up a the same time & was also set to auto-renew today, has renewed just fine, but he banks elsewhere. It feels like there maybe a problem between SMARTY & Barclays this morning?
Account and billing
Here's the lowdown on all the important stuff. How to reset a forgotten password What to do when you have forgotten your password. How do I change my password? What to do to update/reset the password on your account. Changing your email address Learn how to edit this information. Changing your postal address Learn how to update your address if you move. Validating changes to your account Learn how to verify any edits and why this is needed. Your login details All about logging into your SMARTY account. Your SMARTY account details Find out how to see or edit your account information. Delivery reports and SMARTY How SMS delivery reports work with your SMARTY SIM. Closing the account of someone who has died Here are your options for taking care of a deceased loved one's account. Thinking of leaving? Get some help before you decide. How do I leave SMARTY? Here’s how to close your SMARTY account and go to another network. How do I delete my account? Here’s how to delete your SMARTY account whether you have or haven’t completed a payment on it yet. Setting your plan up to automatically renew Learn why it's better to set your account up to auto renew. What happens if your account isn't set up to auto-renew? What happens if your account isn't set up to auto-renew? What happens if I don't renew my plan? What happens if I don't renew my plan? How billing works with SMARTY There are a few payment options to choose from. Billing cycles Find out when your monthly billing cycle starts and ends. Topping up your account balance in store via PayPoint Learn how to top up your account in a retail store that supports PayPoint transactions. About your account balance and money off What money off is, and how it helps you save cash. How do I pause my plan? Here's how to stop your plan temporarily. Dealing with failed payments If your payment fails, the SMARTY team can help. VAT receipts and invoices VAT receipts and invoices The SMARTY Active Card Check Find out what a card check is and why it needs to be done. Business plans with SMARTY A word on business plans and having multiple SMARTY accounts. 14 Day Money Back Guarantee Process your own cancellation.
