In theory I could pause my plan but I'd rather avoid that.
Hi Endemoniada there currently is not, this is something we have passed on in the past to our teams - the only way to do this right now is to pause your service, we understand this isn't ideal.
If you wish to change your payment date, you have to turn off auto renew on your account. Simply log in to your online account then open:
Hi Endemoniada there currently is not, this is something we have passed on in the past to our teams - the only way to do this right now is to pause your service, we understand this isn't ideal.
Is the date set by start date or automatically set as 1st of each month?
JillWya_1870625 It's the date you `activated` the SIM - payment is taken on the same day of each month going forwards (unless that date doesn't exist in that respective month, it can get moved earlier).
Incase you're restarting your Smarty plan, it would be the day you turned on the auto-renewal. This is the 'billing cycle'.
This article should explain all you need:
https://help.smarty.co.uk/en/articles/952716-how-billing-works-with-smarty
We tried above method as advised by Smarty. Activated new Smarty SIM on 30th May & immediately disabled auto renew. On 1st June am we enabled auto renew. Result is dashboard saying "Resets on 30th June" 🙂
"Just to confirm, you've turned off the recurring payment option on your account.
Your plan is due to renew on 30-06-2023, so if you'd like to stay with us next month, you'll either have to turn recurring payment back on or submit payment details on or after 30-06-2023.
Thanks,
The SMARTY team" 30/05/2023, 06:03
Well, I've had the same issues, and because of that I'm leaving Smarty for good.
I've been having the same issues, and rely on services due to my health issues. So for this, I am leaving Smarty for good.
Juplika Are you sure that any other network will let you change the start date of a monthly plan?
I'm not sure how they would do this without complicated accounting. Say that you normally start a plan on the 20th and then went to change to 1st for next month; they would then need to credit back a portion of the existing plan so that you could start afresh on the requested date - all quite complex and probably costly to do.
EE let’s you do this easily.
