Auto Renew experience

Interesting topic...

I wasn't aware that there maybe a short period of time where my service would not work until SMARTY's backend system processes my renewal payment. This really shouldn't happen, it should be seamless. What if i'm in the middle of an emergency and encounter this issue? Hardly reassuring! I'm going to test this out on my next renewal and see if I encounter an issue making calls.

Hi Michael.

Card payments are taken anytime up to 3am in my experience, once a card payment has been approved your service will continue as it should. You'll be cut off for a brief time, which is normal.

This was through my experience.

NOTE: I am a SMARTY customer, not an employee.

Luxury!

Yesterday I clicked on renew and was taken through payment processing and then it said it had an error.  Retry doesn't and cancel just stops retrying (which is not what I want!).

My bank says it set 1p aside (standard is it live test) and then it does no more.  Bot can't help and online customer services were/are useless. 

Added another card.  Same thing.

My 2 cents. Not had any issues with the renewal stage or any disconnections - I thought something would happen on my last renewal which was on a Saturday and so I thought that there might be a chance that the payment would not be taken until the Monday, so 2 days of no service, but that didn't happen. The payment did go through, so the banks will 'reserve' this amount to be collected. 

Just have to make sure that funds in the account are sufficient. Also, the time it takes to 'clear' the transaction vs when it was requested from Smarty can be different - but you shouldn't be cut off anyways unless Smarty has some difficulty in trying to get the money and they keep retrying.

Not too sure about manual payments and top-ups, however!

Its absolutely shocking. No sooner did I join - albeit with a low data tariff I realised it was used and would not renew for 20 days. I cannot make it renew straight away (like Giff Gaff). I have paid £20 for a data addon, did not see it activate, paid another £20 and this has still not activated, with the first one disappearing.

So I have paid nearly £50 as a new customer and have no working service.

The Support is simply a load of bots which give links, and if you ask for an actually human, all you do is get spammed on asking if they have resolved the situation ? NO they have not as they have asked no questions and done absolutely nothing about it.

This is so far a rip off.

Even posting on the community seems to see the post disappear into a black hole, with it being unsearchable to see if there are answers. The site says I have made one post - however a simple page showing all a users own posts appears to be lacking, so its useless.

In short its a disappointing rip off. SMARTY should look at GiffGaff for good user experience, and not this sham of a money maker that SMARTY is.

The extra 1Mb download for my location is not work the hassle.

SMARTY - wise up and get some actual developers.

I am leaving and demanding refunds from my credit company.

Slightly different topic.

I use the unlimited data service for home broadband (card in a router). The auto-renewal works perfectly from the financial side (except when the credit card passes its sell-by date of course). But I find that quality of service (rate and drop-outs) degrades for a few days before each renewal. Does anyone else have this experience and are there any ways to fix it?

Thanks for any advice (or even confirmation of this phenomenon).

JV

Yes I have to pay manually every month this has went on since I joined been on chat every time still not sorted 

I have a group account the other number auto renews but mine doesn't it's a joke they take money for other account from same card as mine