Forum Discussion

Wilma's avatar
Wilma
SMARTY Maverick
01-03-2023

Auto-Renewal Failure

Hi there My SMARTY plan has been on auto-renewal since I opened my account and has renewed every month accordingly, for well over a year. Today it failed to renew. I have tried twice to renew i...
Auto-Renew
Barclays
Chalkychap's avatar
Chalkychap
SMARTY Trendsetter
01-03-2023

Were you using a SMARTY plan in Feb 2022 Wilma?
If so, did your plan auto-renew okay in Feb 2022 (i.e. 28-Feb-2022)? 

Wilma's avatar
Wilma
SMARTY Maverick
02-03-2023

Hi Chalkychap, yes I was using a SMARTY plan in Feb 2022 and last year it auto-renewed okay on the 2nd or 3rd of March without a problem.

However, that's not to say a more recent software release couldn't have introduced a 'bug' such as this, which has just sat there silently until the conditions arise (e.g. a 28-day month) for code to fail.

Something definitely went awry early on Wednesday morning, as not only did payment initially not go through, but I have since had to reset my account back to Auto-Renew.

 

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    02-03-2023

    Yes indeed - perhaps combination of the Barclays card payments problems, and a SMARTY blip with their customer accounts systems resulted in the failure.

    I guess you'll find out next month, or next February (leap year).
    🍀🤞