Add on

RUTHDur_2737673​ Yes, you bought the wrong item. That will explain why the call to Portugal (that you wrote about in another thread) did not connect - you had no credit to pay for it.

As ZenovA​ says, you can have a web chat with smarty Support to see if they will help you to correct your error.

RUTHDur_2737673​ I am assuming you bought a 3 day unlimited pass, which also costs £5. This won't let you make international calls. It just gives you access to unlimited data for a set amount of time.

You need an out of plan add-on to make international calls; that's the add-ons under the category "International calls, texts and data" (though clicking on the "UK chargeable calls and shortcodes" category add-ons should be the same as they both add out of plan add-on balance). You could even have used the add-on recommendation tool to help you find the right add-on to buy.

I don't know if they will give you a refund, but try contacting support and see if they can do anything. https://smarty.co.uk/contact