Forum Discussion

RUTHDur_2737673's avatar
RUTHDur_2737673
SMARTY Maverick
03-09-2026

Refund

How do I refund my wrong purchase of UK 3 day data pass?

How do I purchase an out of plan add on to call Portugal?

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    03-09-2026

    RUTHDur_2737673​ Sorry, but you are confusing the issue a bit by starting new threads which essentially cover the same problem. 

    The replies you have already had should help

  • ZenovA's avatar
    ZenovA
    SMARTY Spark
    03-09-2026

    RUTHDur_2737673​ I don't know if they will give you a refund, but try contacting support and see if they can do anything. https://smarty.co.uk/contact 

    In the add-ons menu, pick any add-on under the category "International calls, texts and data" (though clicking on the "UK chargeable calls and shortcodes" category add-ons should be the same as they both add out of plan add-on balance). You can use the add-on recommendation tool to help you find the right add-on to buy.