09-30-2024 07:02 PM - last edited on 10-01-2024 12:49 PM by JodieC
I was 10p under the £15 to renew plan (I’m blaming Gregg’s bakery for this! 😂) however it means my payment didn’t get made. I have the money to pay it now but I can’t find how to do it. I tried messages but that only took me to joining or leaving the network. HELP! I need my phone for work
09-30-2024 07:15 PM
Thank goodness for children! My daughter showed me how to do it on the browser, seems it can’t be done on the app
10-01-2024 12:51 PM
Hey @Charlen_2307125
Thank you for reaching out to our SMARTY Community Forum!
If you need to manually renew your plan, please follow this link as this will guide you to make the payment to reactivate your services:
Updating your payment method | SMARTY Help Centre
I hope this helps!
- Jodie