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Forum Posts

Downloading Video podcasts

Hi everyone!I can't seem to download video on Smarty. I can stream 4k video to my TV and download other content with no problems, it'd just that video podcasts never download on any device. Does anyone know how this can be solved?Thanks in advance!

Resolved! Voicemail - Can I block specific people from leaving messages?

Hi,I have someone who calls me all the time when they know I am busy and can't answer the phone. Every time without fail, they leave childish voicemail messages which get annoying. I don't want to block this person as I do need to be able to contact ...

AndyPandy by SMARTY Maverick
  • 583 Views
  • 3 replies
  • 0 kudos

New Smarty Sim, an old mobile

Possibly a real easy answer to thus and I'm just being stupid.Been a Smarty user before but starting again as I need a sim in my old phone to use for work purposes.Activated all good, it's attached to my personal email so picking up all my personal e...

Salliec22 by SMARTY Observer
  • 914 Views
  • 8 replies
  • 0 kudos

Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

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YulianK by SMARTY Community Manager
  • 28749 Views
  • 137 replies
  • 9 kudos

Very poor indoor signal at home

hi everybody, overall my experience with SMARTY is quite good especially with the 5G. However, I am facing very weak or non-existent indoor signal. I have unlimited data which I intend to use at home as well, but it is so useless that I can’t even do...

4g and 5g Not available

I have moved address in last 4 days, before the moved I was getting speeds of 200MB to 400 MB a second in city center where I lived.  I have only moved half a mile away and now I cant get even 1bar of 4g or 5g.  Download speeds are 1MB a second uploa...

Liquadia49 by SMARTY Maverick
  • 1815 Views
  • 18 replies
  • 0 kudos

Using SMARTY In France

Hello, I'm about to go on a driving tour of France that will involve a lot of Google Maps navigation and because I drive a very old car this will done on my Andoid phone. I've read a few posts about poor coverage in France but none very recently. Is ...

PC4510 by SMARTY Pioneer
  • 681 Views
  • 3 replies
  • 0 kudos

Resolved! New user - can't connect to Wifi during transfer period

I'm a new customer, I transferred from EE and activated my SIM 2 days ago.  I'm currently in the transfer period of bringing over my new number due to complete tomorrow 15/04/24. It was working fine last night but as of today my phone is unusable - I...

2644212 by SMARTY Maverick
  • 2036 Views
  • 12 replies
  • 0 kudos

18+ Content - enabled but cannot access

SIM 1 - this is in my Android cellphoneSIM 2 - this is in my home 5G router, unlimited dataBOTH SIM 1 and 2 had their 18+ Content ENABLED on 14/6/23 after submitted my photo ID as requested by Smarty. Everything have been working fine with no issues ...

Jon2023 by SMARTY Commentator
  • 9583 Views
  • 24 replies
  • 2 kudos

Voicemail commands

HI,I am new to Smarty and I have just received my first voicemail message.  While I hear the commands to listen to my messages, it does not tell me how to delete a message, skip to next etc.  Is there a voicemail commands guide?  Most importantly how...

Poor network coverage (network status) - new joiner

Hi - I've recently joined Smarty with multiple devices (for myself and family members). I live in the centre of a large city and have always had good phone reception from other providers (PlusNet, GiffGaff, Lebara). However, since joining Smarty I'm ...

Not receiving some texts abroad

I am currently not receiving texts from some people known to me and organisations (including frustratingly two stage verification codes) while abroad in Australia.  Texts from others including Smarty's verification code work fine.   I have the releva...

Mjw126 by SMARTY Pioneer
  • 724 Views
  • 1 replies
  • 0 kudos

No incoming voice calls.

Hi..I am not receiving any incoming voice calls on my iphone.  No calls go to voicemail but voice calls can be made outgoing. Only calls over WiFi fully work. I've checked call forwarding but it's not an option that you can open (it doesn't load up.w...

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No Hotspot

Ever since the outage on 2024-02-09, the “Personal Hotspot” setting disappeared in my iOS settings and when I go to “Mobile Service”>”Set Up Personal Hotspot”, it says “To enable personal hotspot on this account, contact Three”.Help please.

Brian by SMARTY Pioneer
  • 1056 Views
  • 3 replies
  • 1 kudos

MMS service and user safety.

I think I would like to request smarty addressing the issue where sending images via MMS is concerned is too small.  300Kbs is not enough when other networks allow 3meg upto 10meg per file.  I use the emergency service on my phone for safety and it a...