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[Network Issues] Service Update

YulianK
SMARTY Community Manager SMARTY Community Manager
SMARTY Community Manager

Featured_Post_Service_Updates@1x.png

 

We are aware that a small number of customers may be experiencing issues with our network this morning.

Our engineers are working hard to fix this as soon as possible.

We are sorry if you've been impacted by this, please check back here for updates.

2 ACCEPTED SOLUTIONS

DelDeeSmartE
Team SMARTY
Team SMARTY

Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.

View solution in original post

The network issue has been resolved if you are still having issues please speak to our chat team for further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.

View solution in original post

135 REPLIES 135

John_7777
SMARTY Maverick
SMARTY Maverick

Network is down in Coventry.  Total blackout, no signal at all.

Still down in Coventry.  Thought I could do calls, but it is actually working through router WiFi, so it's a Wifi Voice call, not an actual Smarty phone signal here at the moment...

Just back on here in Scotland.

Bigland
SMARTY Maverick
SMARTY Maverick

No service in Wallingford, Oxfordshire. Can make calls though.

Just came back on.

Findlay_2417821
SMARTY Pioneer
SMARTY Pioneer

No service at all in Thrapston Northamptonshire 

IanMadi_1457140
SMARTY Pioneer
SMARTY Pioneer

No signal in Orpington 

OlTru
SMARTY Pioneer
SMARTY Pioneer

Still down in Lewes, East Sussex

ChrisRid_569397
SMARTY Rookie
SMARTY Rookie

No network in Manchester 

Kyorin
SMARTY Pioneer
SMARTY Pioneer

Been up and down like a whores drawers round my way (Essex). Currently down again, no 4G or 5G, and cannot send SMS messages either.

Hahahaha

Same for me. I can make calls but no data.

DarrenO_1628610
SMARTY Pioneer
SMARTY Pioneer

No Service in Newcastle upon Tyne and Northumberland

Hector
SMARTY Pioneer
SMARTY Pioneer

No Network in Brentford, London

AmyThom_1413698
SMARTY Pioneer
SMARTY Pioneer

Nothing for me in Lancashire - its been a nightmare all week!!!   

Pixie1991
SMARTY Pioneer
SMARTY Pioneer

Network has been down all day in dewsbury, west Yorkshire wf13

 

RobertS_1858439
SMARTY Pioneer
SMARTY Pioneer

Up and down all day in Northampton, Northamptonshire

StuartS_1928888
SMARTY Enquirer
SMARTY Enquirer

No network in Torfaen S Wales.  Phone has been disconnected from network and cannot reconnect. Phone has been restarted and SIM has been tried in another device.  Issue was noticed about 14:00 onwards

 

Yes, Taunton, Somerset here and dropped about that time too.

DarrenG_2286680
SMARTY Pioneer
SMARTY Pioneer

My signal has gone on to 3G can’t do anything in Hoyland Barnsley 

JoanneC_2155919
SMARTY Pioneer
SMARTY Pioneer

are people network still down? I have no signal at all i am in the west midlands

plindoe
SMARTY Enquirer
SMARTY Enquirer

I dont think its a small number, got 3 SIMs and all have no service

CraigHa_1900689
SMARTY Pioneer
SMARTY Pioneer

I’m traveling from Newcastle to Berkshire there has been virtually Zero coverage! 
It’s now 15.45hrs what is the update?

StuartS_1928888
SMARTY Enquirer
SMARTY Enquirer

Over 4 hours and no updates so far? Any news about this please?

MatthewN_232308
SMARTY Enquirer
SMARTY Enquirer

Yeah severe lack of customer service here - sort it out Smarty! this is NOT effecting 3, only Smarty sims, its not a small number of customers - save the script and give us an ETA on a fix please I NEED MY PHONE!

MatthewN_232308
SMARTY Enquirer
SMARTY Enquirer

No service near Glasgow

RinoZ72
SMARTY Enquirer
SMARTY Enquirer

Hi no network here since this morning in East London. 

Any idea what's causing this? It seems to be affecting different parts of the country. 

Relying on wifi calling to make and receive calls.

SimonFi_2369566
SMARTY Pioneer
SMARTY Pioneer

Complete blackout, no service in Birmingham including WiFi Calling which has also failed

SimonFi_2369566
SMARTY Pioneer
SMARTY Pioneer

The following advice was posted by a Smarty employee to a customer on Downdetector; it seems to have since e been removed.

If only we could ring him to complain.

SigneJa_1135934
SMARTY Rookie
SMARTY Rookie

Still down in Glasgow 

DavidMcA_854930
SMARTY Pioneer
SMARTY Pioneer

No signal all day, now 16.48pm and still issues not fixed. I am a carer for someone, we cannot contact each other. This needs sorting....quickly.

 

AlanCos_1937457
SMARTY Pioneer
SMARTY Pioneer

Intermittent data and  phone signal this morning.

Since 15:00... nothing at all.

Any chance of an update ??

Network checker says no problem in my area, completely wrong, no service since 15:00

PriscaNi_130089
SMARTY Enquirer
SMARTY Enquirer

No service in East London AT ALL since 3:30 pm. Any updates?

StuartS_1928888
SMARTY Enquirer
SMARTY Enquirer

StuartS_1928888_0-1701452080825.png

Is the status checker of any use in the slightest? Surely, an update to the status page with confirming issues is over due?

StuartS_1928888
SMARTY Enquirer
SMARTY Enquirer

My connection has just started working, carried out a speed test and it is running not too bad. 

My service returned around 8pm in the West Country but Wi-Fi calling isn't working yet. 

I live in the West Country and service regained around 8pm or so. WiFi calling isn't working, however. 

TaraChe_2143741
SMARTY Rookie
SMARTY Rookie