Forum Discussion
Connection problem when being called from an iD Mobile network phone
Hi all 👋
So, every Wednesday my Mum calls me from her mobile (to my mobile) but for the last 4/5 weeks she has had a problem with it connecting as her call keeps getting immediately directed to my voicemail (without my mobile ringing) but when she calls my landline it calls straight through 🤔🤔. Sometimes it takes her over 3 attempts for it to properly connect to my mobile and it 'rings through' to me. 😤 We both have Nokia phones on 4G and there wasn't a problem before then. Nothing has changed and I prefer talking to her on my mobile as it is clearer in it's connection, although the only option maybe to call my landline but what IF I'm not at home and she needs to contact me 😶.
Has anyone else had a problem/experience with this type of thing?
Any advice on how to narrow down where the problem is i.e. my network, her network, phones etc?
Ta kindly for any help or advice! x x x
15 Replies
I don't know if this is nothing more than a coincidence but after weeks/months of elimination I wondered if the problem was when there is no signal WiFi calling was not kicking in quickly enough. So I changed my router again and it seems to have cured my problem. Hopefully it is sorted permanently 🤞
Thanks Strandloper JJP2 👍
And JJP2 I have previously checked if the '3' masts were under maintenance, after a phone call, and all appeared to be OK (at both my mums and my location) via the SMARTY website, This was my 1st thought but for the same thing to happen the same day every week at the same time in the evening 🤔?!?!?
Ah well, looks like it's just 'one of those things' 😤🙄😂Has your mum recently switched to ID mobile from another network ? If so, I wonder if calls are initially being routed through her old network’s infrastructure, which is causing a bottleneck / delay of the call.
JJP2 my Mum has been on the iD network for as long as I can remember although she had changed tariff but that was a LONG time ago before this problem started happening 🤔 🙄
One thing I forgot to ask her..... if she has this problem when calling anyone else and if not then it is obviously a problem with SMARTY or my phone 😤 but AGAIN how do I narrow it down??? And if I had anyone else to call me and they did(n't) have the same problem I STILL don't know how to determine where the problem lies!! ARRRGGGGHHHHHHHH!!! 😂😂😂
Can’t edit my initial post for some reason.
Just a thought - Would be worth checking whether the three network masts, as in three being the network used by Smarty & ID, not a numerical number of masts, near you and your mum are undergoing any maintenance.
As with JJP2,
I've not experienced this either, my Dad uses iD, and there's no problem connecting calls either way.
Odd situation, especially as Smarty and ID Mobile are both MVNO’s on Three.
Not experienced anything like this myself.
