Chats & Hacks

Severe reduction in download speed

our download speed has gone from rangex209/500 to yesterday 7 and today up to 28mbps anyone had same problem , cant stream tv, have rebooted everything phone/router to no avail

WiFi Setting Turns itself Off

Since joining Smarty my WiFi setting turns itself off after going out of range of my WiFi in my house. I have created a new APN setting, as per the help, but it doesn't make any difference.Has anyone else had this issue? I have a Samsung Galaxy S21 F...

Loss of signal every few minutes

I've been using a smarty unlimited data sim in a 4G mifi for about 1.5 years, maybe longer. This was mostly fine until a week or so ago. I was able to stream video, get work done, etc pretty reliably. Not sure if it's related, but after some high...

Wi Fi Calling no longer works as of 5th June 2025

Hi gang, my wifi calling stopped working in our home. Since approx 5th of June 2025. (I been using wifi calling past 5 months from home with Smarty no issues) I have chatted with Smarty team, the experience was ok actually worked for me. They replied...

Abingdon area network issue

All this week, while my phone is showing normal 4G bars (maybe a little low?), it fails to load any page requiring an internet connection. If I travel several miles from Abingdon (usually to the south) I can connect again. According to the postcode c...

Smarty 5G network compatibility

The pinned 5g network device compatibility message above is timestamped 2023.Isn't it time to update it?Spilly80

I got my sim in a mobile router and its only putting out 1.20 mbps

I got my sim in a mobile router and its only putting out 1.20 mbps Cant do nothing with it to slow

Claim refund

Does anyone know how to make contact with Smarty other than chat box? Day 4 of plenty of signal. However not able to make calls or maintain data signal. I have looked at my postcode area. “We're working on the network in this area at the moment. We...

Data Add-ons allowance in EU

Hi, I have a 15GB data only sim for a mobile router in my motorhome. I am going to the EU for 6 weeks and may need more than the 15GBs. If I buy a data add-on can I use all of it in the EU or am I limited to the 12GB fair usage how ever much data I b...

Network Issues, Hastings old town

Has anyone else experienced network issues in Hastings old town. I lose service for few minutes at the time maybe 10-15 times a day. I just get either ‘no service’ in the top bar of the phone or ‘three dots’ depending off the phone model, I have mult...

Network issues

I have just returned from a week abroad (yesterday) and phone been fine until this morning.Signal keeps dropping out - cant take or make calls.Done everything they suggested on their troubleshooting with no luck. We tried another provider sim and tha...

Resolved! iPad roaming

Can I use my iPad data in the USA? It’s obviously not going to be used for making phone calls

Unable to receive phone signal indoors

I have been with Smarty since I was forced to change my supplier when Plusnet stopped providing moble access. I had no issues at all with the phone signal when I was with them. I recently became aware that I was losing my phone signal indoors when ...

Resolved! SIM card in router limits

As a family, we currently have 3 Smarty sims in mobile phones, and are very happy with the service and reliability. I am considering changing our broadband usage to a sim router, and a SMARTY sim seems an obvious choice, but I have concerns over the ...

Network problems S13

Is anyone experiencing smarty Internet problems S13 postcode?

getting 'call failed' whenever answering incoming call, and nothing happens when I call out.

This is urgent! I cannot receive or make calls. Any incoming call I get, when I answer it I immediately get call failed on my iphone. Has been like this since yesterday. Neither can I use Whatsapp for incoming or outgoing calls. I can text successfu...

No internet

No data or internet when I am outside anywhere when I return home logging onto my Sky home internet connection, so why am I pay Smarty who are not providing any data.?

My SMARTY experience after 1+ month of use

I purchased SMARTY after reading various reviews and (incorrectly) assuming I would get a half decent service at least on par with GG and others.The mobile calls are not an issue always have reception but then I am not really a phone person everythin...

Using phone in France

I want to be sure I can use my phone in France. I’ve looked at the instructions for an iPhone but the mobile data on my phone settings doesn’t allow me access to to the APN settings. Any advice please?

Call forwarding

New to Smarty and soon to leave if I can’t get this problem fixed. Call forwarding-does not work. Started with codes, getting error codes. Tried resetting phone as instructed by customer service. Tried various handsets. 72 hour communication thread d...

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