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Dodgy broadband

CarmenA_2477184
SMARTY Pioneer
SMARTY Pioneer

Hi can anyone help please I have a broadband only sim had it about 12 months but my Internet has started dropping completely several times a day I have to turn it of and wait then restart router I have tried to contact smarty by pressing white square with green symbol in middle but all I get is a pure black screen? Thank you if you can help 

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