Long term user of Smarty but over last 6 months, network having more downtime, earlier this year virtually had no network for a week during the day, last week it started again 3 days no network, I live half a mile from a Three mast when i walk 100 meters closer, network checker says fixing an issue, when i complain to the bot in smarty app instead of a human it treats you like a newbie even after it gets your mobile number when it doesn't get a reply it recognizes it go back to the beginning. Smarty this week network checker said doing network upgrade, there has been no 3 day notice as it says in there help pages, i have had no network for 10 hours today, i rely on network as mot got broadband. about time three stop treating us a cash cows and provide a service.
Time for a change because strangely Vodafone has a better Ofcom rating for my postcode. Talk mobile £4 a month cheaper for unlimited.
