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Purchased an Add-On to call International. It Hasn't Been Applied

Jessica_2960525
SMARTY Rookie
SMARTY Rookie

I purchased an add-on so I could make an international call.
My bank card was charged, but the add-on does not appear on my Smarty account and I'm unable to make the call.

How do I resolve this?

2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

@Jessica_2960525 via a web chat with Smarty Support team.

Unitysounduk
SMARTY Maverick
SMARTY Maverick

Hi is the credit showing in your account when you go to dashboard add ons or have they charged you and you have received nothing 

?