Data Add-on

[StAidans]

I have a data only plan for a mobile modem. The plan ran out of data on the 2nd Feb and I bought anther 5 GB on the 3rd. This shows on the payment part of my dashboard, but not on the tab next to usage. 

Something must have been added as I was able to use the modem for a few days, but after about 400 MB it has stopped. 

[JodieC]

Hi @StAidans 

Thank you for reaching out to our SMARTY community forum! 

Please reach out to our SMARTY support team so we can look into this for you!

https://smarty.co.uk/contact

- Jodie

[StAidans]

Not sure how to do this as the link does not appear to lead to an option to make contact directly.

[Tascha]

Hi @StAidans if you scroll down on that link you'll see it says 'start a conversation' which you can click to speak to our customer care team.