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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 94709 Views
  • 499 replies
  • 8 kudos

New Mast Installation HU7 Postcode in Hull

Hello.I'v been monitoring a brand new mast installation near my home address which has recently come alive. It seems like it could be online however I'm not 100% sure. The cabinet is alive and lights are on the tower at the top. However unfortunately...

Vip3r09 by SMARTY Commentator
  • 1539 Views
  • 2 replies
  • 0 kudos

Delete owner

I received a email saying they are deleting my account as the owner ( me ) hasn’t paid for sim .i set up a group and purchased 3x more sims so I was told to delete them and set up another account using 1 of the sims as the new owner but I cannot dele...

Network down oxfordshire

Why is the network down? No mobile, 3g,4g or 5g all day???No response from customer service in 5 hours im hopping from cafe to cafe and cant use GPS!Refund please? 

Sim not working

I have activated and choosen a plan received a confirmation email. Yet still not working with no signal I've tried it in 3 different phones still nothing and it's been 4 days.

Data

Hello, I am unable to access my mobile data despite having plenty, Could you help me with this please? Many thanksMartin 

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Issues with network

Good Afternoon I appear to have an issue with my mobile an Iphone 12 recieving SMARTY. As far as I know, it was working yesterday in locations Leeds LS2 7JU and  Leeds LS10 1BG as well as travelling home to S63 0JA. I have tried to reset the network ...

No Internet today

No Internet services, been on off this morning  Now all offOther days have interrupted service.What's the update

problem with account or network

HI , problem today,    had a text in morning saying payment did'nt go through ,  its on auto renew,   so logged in to account and paid again ,  all ok , now an hour ago , got another message saying payment failed , it  has'nt .  checked account onlin...

Intermittent services?

This is a disaster. No data, no mobile cover, no phone cover - no calls. A total and utter disaster on a weekend in which everything revolved around contact with other people via mobile services.Months of planning upturned by this. I'm afraid no apol...

No signal

I've had no signal at all today and can only make emergency calls. My plan still has 2 days to go before renewal. Is there currently an issue with the network? 

Voicemail PIN Security requirements

I am trying to set up voicemail for the first time. I dial 123 then follow the instructions. When it asks me to set up a pin, it tells me that my pin doesn't comply with the security requirements. What are the requirements? I have tried a couple of p...

PaulD by SMARTY Pioneer
  • 572 Views
  • 0 replies
  • 0 kudos

Data

How much hot spot are you allowed with unlimited everything 20.00