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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 25806 Views
  • 486 replies
  • 7 kudos

Resolved! Configuration settings

Hi peeps. How do I get the configure setting sent again? Kind Regards Dave 

Fluke9 by SMARTY Pioneer
  • 2037 Views
  • 3 replies
  • 0 kudos

Unlocking a Samsung mobile phone....

I am being gifted a locked Samsung mobile phone (I don't know which network it is locked to) and I am asking to see if anyone has any suggestions as to how I can unlock the phone without having to pay to do it i.e. from my laptop, via the phone etc??...

Resolved! Notifications only arrive when connected to wifi

Hi, my wife and I both have Pixel 2 phones on the 30GB tariff (we recently downgraded from the Unlimited tariff) and notice that over the past week or so, push notifications only arrive when we are connected to wifi.  When out on 4G, we can use all o...

Number porting.

Hi just joined.  Is it possible to keep my new number? But also keep old number? Port in old number and transfer new number to PAYG? 

Fluke9 by SMARTY Pioneer
  • 960 Views
  • 1 replies
  • 0 kudos

LN7 6JQ Poor Signal for Days

Good evening all..... I Have a NETGEAR 4G Router capable of Download Speeds of up to 1 Gbps and can WiFi Connect Up to 20 Devices, I also have it connected to a Poynting 4G-XPOL-A0001 Cross Polarised 4G Omni LTE Antenna. Yet only getting one signal a...

Second sim

I have a new phone and new smarty sim. I want to keep both. How do I activate second sim please 

password

Spoilercan not get passed the password stage , keeps saying incorrect password , ive even changed the password a few times , can not get passed the password stage , keeps saying incorrect password , ive even changed the password a few times , 

No sim/ no service

Hi, since today my phone states "no sim / no service " I have rebooted my phone, cleaned the sim and put back in. I have also tried in another phone which still says the same. What do I do now?

Tesco Banking App

Hi, I can not use the Tesco Banking app with my phone (Samsung Galaxy A52s), and today having spoken to the Tesco Banking helpline, they have sent me a text containing a password re-set code, which hasn't come through to my mobile number? They sugges...

Using Sim in Thailand.

Hi ,I am flying to Thailand next week for a 4months stay,with regard to using the Smarty UK Sim card,I have already activated the APN prior to departure,can you please advise on questions below:1. Do I have to put an Add On credit amount on my phone ...

JADA1953 by SMARTY Maverick
  • 1350 Views
  • 2 replies
  • 0 kudos

Two or more SIMs on same email/account

I got a new Smarty SIM and am happy with reception at home.In the package there was another Smarty SIM which I want to use on another phone. When I try to activate the other SIM it asks for a SMARTY account, and when I use my existing account it just...

akis by SMARTY Pioneer
  • 3771 Views
  • 4 replies
  • 0 kudos

Bad subscription

I think I might have joined a subscription which is a bit of a con bycan you intercept if it’s unusual to my smarty history small error which they might try to charge to my phone.

Resolved! Bad subscription

I think I might have subscribed to a con subscription, very expensive. How can I stop them added to my smarty plan

Resolved! Sim not working

I bought a smarty sim to put in my child's phone. I topped it up and then my child just used wifi so didn't need to top up again. Iv missed emails to say smarty would close the account. Now the sim doesn't work at all (incoming calls dont connect) is...

Only getting 4G in a 5G area

Using a Sony Xperia 1 V and only have ever had 4G despite being in a 5G area. Is there a trick to activating 5G on a Smarty sim?

pollo by SMARTY Pioneer
  • 894 Views
  • 1 replies
  • 1 kudos

Data roaming

Going to Barbados next year and want to know should I turn off data roaming as when I went earlier this year I used £15 add on in 10 minutes without using my phone, which then left my phone unable to receive calls from uk.