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Forum Posts

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 5 replies
  • 9 kudos

Smarty account problems !!

Hi is smarty got serious account problems when you port in a number the port completes but dashboard shows account is closed sim half working no help from smarty just **bleep** excuses 

Vestoffon by SMARTY Rookie
  • 3 replies
  • 1 kudos

Problem with phoning back a number

I have a IPhone and a relative has an I phone.  She had problems with her phone and had to get it reset and a new sim from her provider.  I used to get calls from her which her phone had ben dialling when she had the fault.  On my phone now I cannot ...

Samsung S23

I'm transferring my Smarty sim to new S23, and it's asking if sim is from US,  Germany or Sweden ??

Coverage Map

I quite like the three coverage map because you can zoom out quite far on 5G mode, and see how the roll out is progressing country-wide.On the old forum, I suggested adding the coverage checker to the SMARTY app, and I noticed this was added not long...

jonnyphone by SMARTY Commentator
  • 2 replies
  • 2 kudos


Hi i have just put a smarty sim in a Samsung Galaxy Note 20 Ultra that Supports 5G but in My coverage it is only showing 4G

Calling from Spain

I’m currently having to work from Spain as my dad is unwell. I’ve been using my mobile to make calls from WiFi not data but today it won’t allow me to call Ebglish mobile numbers? 

Connection problems in Trowbridge

I joined a week or so ago, and have had almost no data connection at all in that time - there has been an occasional foray into 3G connectivity, but it usually lasts a matter of minutes before disappearing again.I've tried the network status check, a...

GioCiampa by SMARTY Maverick
  • 0 replies
  • 0 kudos

Numbers such as 61888

Why can I not send messages to numbers such as this, on the rare occasion I have tried to entrée completions which require sending a text message, the message always fails to sendi have tried following instructions which suggest keying in a code and ...

Router for home WI-FI

I've been using a HUAWEI B535-232 router with a Smarty SIM for my sole home broadband for about six months (cost £80 on eBay)It's generally working well with not much buffering.The router is not 5G.I'm wondering if it's worth upgrading the router and...

Gavin by SMARTY Pioneer
  • 0 replies
  • 0 kudos


I would just like to say hello to everyone in the smarty community.Hi guys n gals

Cunny22 by SMARTY Pioneer
  • 1 replies
  • 2 kudos

Sim only

My wife contract sim plan unlimited is ending on the 19 Feb 2023, with Virgin mobile, and I would like to see you pricesI have a account with you 

Taken money but suspended my account

Hi - apologies if this is in the wrong place My phones renew every month on the 2nd and both payments were taken as usual but for my main phone payment has been taken and put as a credit instead of paying my bill??  So now my phone is suspended and I...

Using another phone to receive 2FA codes

Hi, first post here, so probably missed a trick or two.  I only use Smarty for data with a 5G boxAccess to email is limited, so is access to the SMS feature of the 5G box, I would like to be ableto nominate my second mobile as a confirmation code rec...


Testing that I can now post. Lots of email vefication issues 

Wardysays by SMARTY Teamster
  • 3 replies
  • 0 kudos