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problem with account or network

garryke_2041626
SMARTY Rookie
SMARTY Rookie

HI , problem today,    had a text in morning saying payment did'nt go through ,  its on auto renew,   so logged in to account and paid again ,  all ok , now an hour ago , got another message saying payment failed , it  has'nt .  checked account online , all paid  but sim  completely off ,   any ideas , !!!!

 

1 REPLY 1

MSF
SMARTY Superhero
SMARTY Superhero

@garryke_2041626 If your account shows that you have a plan, this indicates that payment went through.

A web chat with Support Team may clear it up.