Network connection issue

[Jacobus_1931218]

I am on Surrey/Hampshire border in Rowledge near Alice Holt Forest. The network signal in my house is very weak and unreliable! Smarty tells me there is an ongoing issue every time I check and this has been happening for several days. Why have I not been notified about this problem and a predicted date for resolution? I am not impressed by this lack of communication and service level.

[MSF]

@Jacobus_1931218 I'm assuming you refer to the Network Status checker giving you the information.

How would Smarty be expected work out which customers were currently in the vicinity of the mast that has issues? You might be away in another part of the UK or even Roaming abroad's checking on this would be a mammoth task surely.

Three own the network and it may well be that they have not worked out exactly when it can be repaired and so have not informed Smarty.