Network connection issue

[Jacobus_1931218]

I am on Surrey/Hampshire border in Rowledge near Alice Holt Forest. The network signal in my house is very weak and unreliable! Smarty tells me there is an ongoing issue every time I check and this has been happening for several days. Why have I not been notified about this problem and a predicted date for resolution? I am not impressed by this lack of communication and service level.

[MSF]

@Jacobus_1931218 I'm assuming you refer to the Network Status checker giving you the information.

How would Smarty be expected work out which customers were currently in the vicinity of the mast that has issues? You might be away in another part of the UK or even Roaming abroad's checking on this would be a mammoth task surely.

Three own the network and it may well be that they have not worked out exactly when it can be repaired and so have not informed Smarty.

[Jacobus_1931218]

Thank you for your reply.

All I am saying is that if there is a problem with a mast that will affect my mobile reception at my home (where I am most likely to be!) then some warning should be given by my (or any) network provider who is involved with checking and servicing the network?

[MSF]

@Jacobus_1931218 Many people complain about problems when they specifically are not at home e.g. at work. How will Smarty know where you are?

I wonder how many people do not change their address in their Account Dashboard when they move.

If the outage only lasts for an hour or so, would it really be feasible to send out messages? There may be a timelag between you finding that you have no service and Three realising there is an issue and then communicating that to Smarty.What about if you live midway between two masts?

While I do understand that you would like as much information as possible, I'm not sure that it could really work effectively.