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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by • SMARTY Community Manager
  • 51777 Views
  • 496 replies
  • 7 kudos

Problem porting number

I transferred my number from Plusnet to SMARTY, confirmed completed on 31st May but I still can't receive calls or texts (some texts get through, but not all). Plusnet tell me it's because you've not sent them the account closure notification so I'm ...

SIM

Hi, I already have a sim and would like to activate it right away. 

What's going on?

Hi allHoping you can helpI was with PLUSNET MOBILE and LEBARA - I have 2 SIMS as the Plusnet coverage was bad at my home address (uses EE) - Lebara uses Vodafone and great signal at home address .... very pleased with Lebara.Plusnet Mobile told me to...

MrRee by • SMARTY Pioneer
  • 3278 Views
  • 4 replies
  • 0 kudos

EU phoning

I am going to Spain and France can I use my phone on my plan and is there anything I should do to my account before going.?

Poor Coverage

I moved to Smarty from Vodafone because you were cheaper and it seems like now I know why. Your rural coverage is quite poor. As a keen amateur golfer I'm finding that it's rare to have an adequate connection at clubs I visit. And your coverage check...

Data

Says online Very good signal. Only getting 3g. Smarty gained £7. Canceled auto renew. I will stick with Giffgaff and Lebara. Witch are 02 and vodafone. Not 3

No network coverage

Hi, I've recently joined Smarty, ported my old number over, I can't seem to get any network coverage, just says emergency calls only.  I have an android phone   

Forgot Password

I've forgotten my password .keep going round in circles.i lost my phone and need another SIM card .as well .

Cannot make calls

my old number has been transferred now but i cannot make calls or receive them did not have trouble with my old provider 

Not able to call while roaming on 3 Ireland

Whilst roaming in Ireland, I am unable to make a calls.  Before someone asks, yes I have the international number correct and this was working a month ago.  I also notice that even though there is a 4G signal the phones (Pixel 6a and 4a XL) they keep...

clivejo by • SMARTY Pioneer
  • 432 Views
  • 0 replies
  • 0 kudos

Spain

Hi guys I use Smarty for only my router for data only, could anyone please be so kind to suggest the most cost effective plan for data in the EU. Thanks Jamie

Data useage

Hi all   Just signed up to smarty.  I had ran an around 6 speed tests and played about 30seconds on YouTube to make sure the data was ok before switching my number over.  My dashboard now shows I have 8.2gb remaining from my 12gb package. Is the dash...

Rich_G by • SMARTY Pioneer
  • 1488 Views
  • 2 replies
  • 0 kudos