Update 21:45 We can see performance improving back to normal levels and are working through the night to ensure this issue is fully resolved - we are closely monitoring this situation. Some customers may still experience intermittent issues. We ...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I am receiving message of voicemail that I can't listen. Is it possible to disactivated the voicemail? Thanks
Is there anyway I can disable my sons phone at certain times of the day so he can't use it
Hi I just received my SIMPLY SIM. I ordered a DATA only SIM only as I want to use it in my 4G Router and replace the O2 SIM which works well but is more expensive. I used the coverage checker on the SMARTY website and it said 4G coverage for my postc...
Hi, hope you’re welli ordered my sim on Monday of 100gb data. Amount was deducted from my account but i didn’t receive yet. How long do you have to finish this delivery?
Hello, I've put a sim in a router should I be getting calls and texts on my mobile phone? Thanks.
Can i get a smarty deal that covers my pc, smart tv, phone calls and texts? Or does it have to be 2 deals, one for router sim for pc & tv and another for phone sim for calls and texts?
I have to say I am so disappointed in the level of service I am receiving from Smarty Mobile. I have been waiting nearly 48hrs to get my number ported over and it is still not complete and no one in the support is answering any of my messages. This i...
I have had my new SIM card in for 3 days and i still dont have a service what can i do please
I have been trying to port my number over but without any joy and now the customer service team are not replying to any of my messages! I find this rude and unacceptable... Not what I expected given the reviews..
i have had my new sim in for 3 days and still no service. What do i have to do
I recently changed from my previous network provider to this network. I wanted to keep my old number but since Friday I’ve been waiting and contacting smarty to be told wait for this day wait for this time wait another 24 hours now wait 24-48 hours. ...
I've got an EE mifi dongle but have replaced their sim with a Smarty unlimited data sim but all my devices are still showing they are connected to the original EE network. Why am I not connecting to the Smarty 3 network?
Do I need to set anything up to use in France and italy
I want to leave the Smarty (man and lady) on my greeting, but it’s asked for my name and has set that. I don’t want to use my voice or name if possible, how can I revert back to Smarty one?
Compared with my last provider, Giffgaff, I've found Smarty's coverage deplorably poor. Examples: no phone signal in the middle of Castle Douglas; no data in the middle of Dumfries; no data on the M6 at Preston. Rural areas - forget it. This can't be...
Hi all,Newb here. Why do I have to get a verification code every time I want to check my balance?Apart from that, nice and simple system.
HiI have switched provisionally to S believing I would get unlimited 5g but it turned out there is 'small print' for that, with a list of 5g devices which actually do receive 5g. unfortunately, my pixel 5 is not listed, and is not getting 5g. The spe...
I have tried all settings but even after the porting. My sim manager in phone shows original smarty nunber. And it should be smarty network who needs to send the new number via their system. How do I get smarty to understand this. As there customer s...
