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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 14799 Views
  • 482 replies
  • 4 kudos

Hammer through tv!

Before i damage my tv and mobile wifi can someone pls help? My daughter bought me a Huawei 4g mobile wifi with a smarty sim, I have never been so frustrated in my life, buffering every 30 seconds/1 minute, I’ve tried my daughters on another network a...

Activating SIM

I sent for a Smarty SIM and want to activate it for WiFi in my motorhome.  I paid for a plan now it tells me I have to wait for a phone number, but it’s not for my phone.  What should I do?

Feedback

Had some excellent advice  a few days ago on how to use my Samsung  Phone in Guernsey with the Smarty Team, Especially Mehesh and Amrit gave some useful tips as well..Excellent service. Keep up the good work..

3G to be removed? This is why it shouldn't!

I was on the phone to a tech support company in London.With 4G enabled, the call cut out every 2min 5s.When I turned on 3G only, I was able to complete the call (a whopping 25min).I can see the call logs, and SMARTY, you can too.So tell me again why ...

Quin452 by SMARTY Commentator
  • 2692 Views
  • 5 replies
  • 0 kudos

Help please

Hi I am with SMARTY without auto renew but my plan ran out by 1 day over. I logged in to my dashboard. I find I need a new SIM !!!! Why couldn't I just buy a new plan. I have ordered a new SIM. BUT now I am told I have no service for now and when I g...

Free upgrades

I was on a 30gb data with upgrade to 60gb for £10, thus 12 months is now up but offer is still on. Will I get upgrade

PAC code

Hi how long does it take to transfer a number I sent my pac code 5 days ago.  

Resolved! NEW SIM AND NUMBER NOT PROTED AFTER 3 DAYS

As a NHS DOCTOR my phone is vital to me to work effectively with my teams. I requested a move and port of number to smarty. I followed all the steps. On the day my current supplier service ended - i inserted my new sim and performed a full reset, but...

Loss of connection during phone calls

During a phone conversation, we seem to lose connection for around 20 to 30 seconds so we are not able to hear each other then the connection comes back again, its very frustrating and its happening on each call. does anyone has the same issues, how ...

Resolved! Subscription

I have noticed a payment going out of my bank today I didn’t sign up for subscription 

Internet in motorhome

I have a data only sim to use in my motorhome in a haiwai motorhome router. All has been working well but last week I could not get any internet connection so could not use the Amazon stick on ny television. This was in different locations and my tab...