User Profile
ErrolWa_2100598
SMARTY Maverick
Joined 27-06-2023
User Widgets
Contributions
Re: Orr in to Smarty issue
Unfortunately mine still has not been sorted but I involved the general manager who apparently has escalated it with their networking team. I understand we will be eligible for compensation but I have no idea what that will be (probably they’ll waive a portion of the monthly fee I expect)…8.5KViews0likes8CommentsOrr in to Smarty issue
On Thursday morning of last week 22 June I activated my Smarty sim and initiated the number transfer from Vodafone to Smarty. The port in to Smarty has not been completed and yesterday Vodafone confirmed they ported out on Friday 23 June. Vodafone turned off my 4G yesterday and although I can phone and text message out from my Smarty sim I can not receive calls or sms to my old number. Have contacted Smarty via chat every day since Friday but I keep getting told it’s with the back end tech team and has been escalated. Extremely frustrating as I have missed calls and can’t receive sms from bank, etc.8.6KViews0likes18CommentsRe: Orr in to Smarty issue
Hi MSF, Yes the Smarty sim works, and I can phone out and text out and the receiver sees my old number /contact name. If people call my old number though they receive a recorded message that the the phone number they’ve dialled is incorrect or not in service. My smarty dashboard also still shows the randomly allocated number I was assigned.8.6KViews0likes0Comments