Forum Discussion
Orr in to Smarty issue
ErrolWa_2100598 i have exactly the same issue and started my port on the 15th June from O2 and still waiting!! i also spoke to O2 and they confirmed they had sent everything across and the issue was with Smarty. i can make calls and send texts on my number but the line is dead when called.
I have also been getting the same standard replies, back end team, awaiting updates etc etc i also raised a complaint last week and got a message from their "customer excelllence team" which i replied to and never heard again from. dealing with customer services via text/email is great rather than waiting on hold but the guys just dont have any infiormation and read from scripts which is dissapointing.
i have also registerd wiuth the Ombudsman but they will only assist after 8 weeks.
I have never been offered any compensation.
ErrolWa_2100598 has your number got sorted on are you still waiting?
Unfortunately mine still has not been sorted but I involved the general manager who apparently has escalated it with their networking team.
I understand we will be eligible for compensation but I have no idea what that will be (probably they’ll waive a portion of the monthly fee I expect)…
I just started receiving calls today but sms still not working other than via iMessage..
Confirming my port in has been successfully completed today.
My port in also completed yesterday.
Interestiung? Are you sure the calls are not via wifi?
My suspiicion is they have messed up and we will lose the number and they are hoping we just go away and change numbers... HOWEVER smarty if you are listening.... I HAVE HAD THIS BUSINESS NUMBER FOR 20+ YEARS AND A 100'S OF BUSINESS CONATCTS HAVE IT SO I WILL TAKE IT THE END WITH THE OMBUDSMAN FOR SUITABLE COMPENSATION NOT TO MENTION PLASTERING "@SMARTY LOST MY NUMBER!!" ALL OVER THE INTERNET... 3 weeks today and counting.
Richard_2113022 I hear your frustration, but must point out that Smarty T&C's state that it is for non-commercial use : https://cdn.smarty.co.uk/files/SMARTY-Terms-And-Conditions.pdf?_gl=1*1ridqja*_ga*NjMwMDg4NTg2LjE2ODUxOTcxODc.*_ga_D8LNLN41LX*MTY4ODYzODY4NS4xNzguMS4xNjg4NjM4ODYzLjAuMC4w 5.4 b) and 5.16. Section 11 is also worth a careful read.
Before posting anything on the internet, please take care to ensure that the info is accurate - I have seen someone sued in the County Court for comments made on Soshal Meja...and they lost the case! (£3k + costs for comments against another person)
If you closed off the account with your previous provider, then it is possible that you would then lose the number. If it is done via PAC code, I'm sure that is reasonably unlikely.
I really hope that they can sort out these cases soon for you.
