Hello SMARTY Community, We wanted to let you know that the SMARTY Community forums will be undergoing scheduled maintenance on Tuesday, 23rd of September 2025 at 06:00 - 08:00. As part of this update, you’ll notice several changes to the User Interf...
You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
Just got a Smarty SIM and 5G doesn't work on my Nokia XR20.5G works fine with my 3 SIM and my Vodafone SIM.I know there's a list of devices that are allowed use 5G, but how can I lobby for my device to be added?My Smarty SIM is also allowed use 5G wh...
Is there anybody else in Tonbridge with rubbish data access / connection? I'm sure it used to be OK but now I can no longer get data connection...
Hello how do I enter pac code in iPhone
Payment didnt go through how do i pay .. must admit app really poor
I cannot get a network signal in my area. when I check on the Smarty network for my area , they say their engineers are working on it. When I check the coverage for the post codes of all my family members I see the same message from Smarty in over 80...
I've realised since renewing my contract that unfortuneteley, the network speed is delayed significantly and the signal is occasionally out of bounds, affecting my ability to receive calls. I had not had these issues prior to renewing my contract.
I've a query if anyone could clear it up ? If I was let's say in Spain and I used 12gb of data could I then just buy a data add on to use like the 10gb for £9 ? As it says can be used in EU?
Since updating the SMARTY iOS app to v1.10.3 a week ago I've got an unread message indicator, or a red 1 hovering alongside the app icon.I've gone into the app, and literally gone through every setting / option that I can see, but I can't see anythin...
Any clues why, as phone is sold as WiFi calling compatible and this appears to be a network issue rather than Samsung? Changed provider to SMARTY from Giffgaff on this basis alone so not happy.
My phone shows 7 new voicemails but there are no voicemails when I check. How do I get rid of this false information?
So, I am thinking of getting a data-only SIM to act as a backup for my router.Are the only options available the ones listed or is there a way to recoup costs (since I highly doubt I'd be using that much data)?
Hi guys. I am really hoping someone can help.I bought a second hand phone from ebay, as I have done before. The advert stated the phone was unlocked so I didn't think much of it.However, I put in my Smarty SIM and it is asking for a Pin code. I did ...
How do I delete messages
Why are we limited to 12g when roaming in EU. How is this 'fair use' who decides the figure? Why are we one of the lowest now. Is it time for me to jump ship and get a better roaming deal?
Himy old sister has early onset dementia and no smartphone. Is it possible for me to pay for a monthly deal and get her on to Smarty?
What does the red number on smarty app relate to? Can’t seem to remove it and have been through all the different links on the site.
Good morning I would like to turn my voicemail off please.
How do I delete old chats
hello ive got 4 smarty sims that i purchased 6+ months ago and due to circumstances only now i can register them. my question is are they still valid or would i have to buy more? i paid £40 for them so dont really want to pay again. thanks in advance...
