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microcosm
SMARTY Pioneer
Joined 20-02-2023
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Re: Not sure how to unlock the phone I bought
Hi! I contacted Tesco directly and they sent me the code I needed. So everything is working now! I didn't even need to prove I bought the phone originally or anything, just the serial number, IMEI (found on android under settings - > about > status) and my current details - didn't have to activate on Tesco by topping up or anything like that. Thank you! It was a lot easier to resolve than I thought, seemed too complicated and with a lot of caveats lol5.7KViews1like0CommentsNot sure how to unlock the phone I bought
Hi guys. I am really hoping someone can help. I bought a second hand phone from ebay, as I have done before. The advert stated the phone was unlocked so I didn't think much of it. However, I put in my Smarty SIM and it is asking for a Pin code. I did some research and learned that this happens when a phone is locked to a specific network. I messaged the seller asking them if they knew anything about this, and they said that they aren't sure what it could be since they bought the phone from Tesco Mobile and was told it was unlocked and they themselves used their GiffGaff Sim with it from day 1. I don't really know where to go from here. I used the Tesco unlock request but not sure I did it right, since I used my Smarty number - the Tesco Sim in the box, that the previous owner never touched, does not have any service. I'm really confused and frustrated. I'd rather just sort it out myself and get the phone going since my old phone is very broken and I just need one ASAP. I think my window to file a PayPal dispute is closing, and I have never had to do it so I am not sure how they go. Would greatly appreciate any advice on what I should be doing! Thank you.5.7KViews1like4Comments