Forum Discussion
Not sure how to unlock the phone I bought
Sounds like handset is locked to the O2 network microcosm.
Both Giffgaff and Tesco Mobile use the O2 mobile network for their services. Unlocking the phone is easier if you are the original owner. There are online tools for checking if the phone is locked, by using the device's IMEI number. A Google search should turn-up some options.
I'd ask the seller for a refund, as it seems the listing was incorrect/misleading.
Otherwise, get a Giffgaff or Tesco Mobile PAYG SIM, and see if either works in the handset, or start a dispute via eBay/PayPal.
Good luck microcosm.
Hi! I contacted Tesco directly and they sent me the code I needed. So everything is working now! I didn't even need to prove I bought the phone originally or anything, just the serial number, IMEI (found on android under settings - > about > status) and my current details - didn't have to activate on Tesco by topping up or anything like that. Thank you! It was a lot easier to resolve than I thought, seemed too complicated and with a lot of caveats lol
