Dishonest SMS after requesting PAC

I requested a PAC for a number in my group. It was duly received and all seemed well. I then received an SMS message that opened with the words "Ooops something has gone wrong..." and requesting I contact customer service support.

I did so and the representative confirmed (a) that everything was in order and that (b) such SMS messages were sent to encourage a discussion about alternatives to leaving.

Nothing wrong with trying to retain customers but using plain dishonesty and deceit is unacceptable.