โ04-09-2025 14:36 PM
If youโre an existing SMARTY customer, you can swap your physical SIM for an eSIM today. New customers and Group owners will be able to order an eSIM directly soon. In the meantime, you can still activate one by doing a SIM swap.
https://help.smarty.co.uk/en/articles/11122358-smarty-and-esim-it-s-here
โ05-09-2025 21:48 PM
Hi, if I order a new SIM with a new contract, can I then after I have set it up convert the physical SIM to an eSIM?
โ06-09-2025 09:40 AM
@MarkyR74 https://help.smarty.co.uk/en/articles/11122358-smarty-and-esim-it-s-here (as quoted by @WelshPaul ) If you have set up a sim, then you are an 'existing customer'
โ04-09-2025 16:16 PM
@WelshPaul Thanks for highlighting this! I guess that's one whinge stream of comments that will now dry up!