12gb roaming allowance

[Betty_Swollox]

I've a query if anyone could clear it up ?

If I was let's say in Spain and I used 12gb of data could I then just buy a data add on to use like the 10gb for £9 ? As it says can be used in EU? 😵‍💫

[MSF]

I found this in Smarty T&C's:

1. (d)  If you’re travelling in the EU:

   1. (i)  you will be subject to our data fair use limit of 12GB each month.

   2. (ii)  you will receive a notification when you reach 80% of your 12GB limit and once it’s reached. If you need more

      EU data you can purchase an appropriate Add-on. Details of the different types of Add-ons are available

      from time to time are set out in the Price Guide or on your dashboard.

   3. (iii)  you are able to use our services for a maximum of 60 continuous days, after which we will Suspend your

      services in line with clause 8.1 i) below.

I would interpret that exactly as you have done.

If you're still not 100% certain, why not have a web chat with the Support Team to confirm it...and then let us know!!

[Chalkychap · Accepted solution]

That's correct @Betty_Swollox - if you use up your 12GB/month roaming data while in Spain, just purchase a data add-on.

The following add-ons should be available from your SMARTY account's dashboard:

 1GB for £1
 2GB for £2
 4GB for £4
 5GB for £5
10GB for £9
15GB for £14

[Betty_Swollox]

Thanks very much 👍😊

[Rebekah_150]

Hey  Betty_Swollox

If you think you will need more than 12GB of data when you roam you can buy one of our EU Data Pass add-ons, This would give you access to the rest of your plan's data

[Betty_Swollox]

Yes but only for 1 or 3 days ?? Easier just to buy a standard data add on don't you think as it doesn't expire ?