BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hello how do I deactivate voice mail please
When I text people the message is sent on the temporary number that smarty gave me prior to porting. This has only changed recently as I have been with smarty a while now and had no problems until September. My number is correct in the settings so no...
Hellp,I was pickpocketed and I don't have my phone. Can I transfer that number?
I just paid for my Unlimited Data top up 4 hours ago and my dashboard still hasn’t updated, nor have I received a reciept to confirm. It clearly shows in my payment history that they took the payment. I’ve been trying to get a hold of them for 4 hour...
I have a OnePlus 7pro, and I'm getting complaints from callers that they can hear their voice as an echo. I have switched off voice recording, but it's still happening. Can anyone help?
I have an existing (UK) SMARTY account and SIM.I want to add the 'Bonus SIM' to my account (using in a different phone).Instructions from Support pages just lead to an endless loop...Activating a spare/bonus SIM or a SIM bought in a shop or other onl...
like many posts on here I have just purchased a 3 day unlimited data add on that won’t work. the timer is already counting down but I can’t get online. I had bought it to cover me until my broadband can be connected so really frustrating. Any help gr...
Hello,I'm thinking of getting a PAYG mini phone I have smarty unlimited monthly plan but id like to have the option to use my existing plan on another SIM if that's possible is it free to add another SIM to my account? If not how much extra on top o...
Why am I getting email at 1:20 am saying my bill has not been payed as I have a complaint about this same thing
Hello, I suddenly have a problem whereby I can’t make or receive calls. I have changed to a new SIM card and still no joy. Swapping to a different Smarty sim resolves the problem. Smarty customer service have been spectacularly unhelpful. I have rese...
I only use my work phone for calls, text message and WhatsApp. I can still text but can no longer access my voicemail, make or receive calls when I am at home. I work from home, so it's an issue. It only works in my garden! I assume it's due to the 3...
Hi,When I get an incoming call, my (Android) phone used to announce the name of the person calling.Since switching to Smarty Mobile this no longer happens. Is there something I need to do or is this feature not supported by Smarty??Thanks
I have just started using Smarty with unlimited plan. May I know if there’s any cap? I ask because it seems slower after using it for couple hours. Does it happen to everyone? Or it’s just me because I have the personal hotspot set up.
I have the unlimited data SIM plan, and am looking for a proper explanation of what this actually means. I have read the "fair usage" policy and this is where things get fuzzy. Smarty say tethering 8 devices constitutes a breach, yet the data SIM onl...
Every month our service is disconnected before the new month . Yesterday I received a text saying our unlimited service starts 12/10/24 even though the acct has been on a debit order for several months I added unlimited for today 11/10/24 still no se...
I have a phone that supports 5G and Volte calling (at least on my EE sim because I have it enabled) I just had an email from Smarty saying my phone isn't supported (And I don't have the volte option on the Smarty sim in the settings menu)Obviously I'...
Hello Guys,just a quick question, in UK as elsewhere in the world, when your TOPUP runs out you still are able to receive calls and texts.Is SMARTY different in that sense? My monthly plan of 40GB + text calls has ended a few days ago. So I thought I...
