Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hello I have new smarty sim and i have done the PAC from my old phone company on the portal it says my number has changed, however on my phone it hasnt, the settings on my phone wont let me change the number. how can i get my old number??
My phone works for outgoing calls and messages. However i cannot get incoming calls. The caller gets a message of "invalid number" or "number not in service".Is anyone else having similar issues? this is happening with three different sim cards in my...
Hi. Using Smarty in Samsung android and noticed yesterday when i went to send a text message to a Jersey mobile number the sim wouldn't allow it as Jersey not part of the EU. I'll be travelling to Jersey at the weekend so was wondering what i ne...
Hi everyone, I am at my wits end - my partner and I recently switched to SMARTY and chose to keep our old numbers. We have had notification that the port was successful and our old numbers have transferred however within ‘Phone’ in iPhone settings...
Hi - I joined Smarty last week. Have transferred my number activated the sim and had confirmation that all has gone through however I cannot make calls or receive them when I’m my house. Spent about 4 hours with webchat but they can’t seem to help me...
Hi, I had to renew my plan due to change if payment card. Accidentally did it twice and noticed it is pending twice from bank. Please could I request either it only taken once or a refund for the second payment
Hi,I travelled to Switzerland last year and likely will this year. Last year I realised in not included in my european bundle and had to buy expensive bolt ons that did not last too long due to a 10 year old and Netflix. Can any additional prepaid bo...
HiI have a router which I use for internet connection with unlimited data in the UK . Going to Morocco for five days on Friday and want to be able to use my firestick - how much data allowance will I have?
Why is this network so crap I have been two days with no network and last month it was nearly a week My biggest regret was going cheaper Has anyone else had this issue I'm on the CO11 Post code area
I know this has been mentioned several times on here, but i've not found a helpful fix, recently gone over to smarty from O2, i put the new sim in my phone, i can browse the internet, send and receive texts, but cannot make or receive calls, I have a...
HiI can’t make a 0800 international call. Can someone help please? Thanks
My son has just got his first phone, I already had a new smarty SIM to use. I want to add this SIM to my group, which I created yesterday. I tried to add that number, but there was no option (only to order a new SIM)? How do we get around this as he'...
Hi. I have put my SMARTY Sim card into a Doro 6520 flip phone (using a Nano to Micro Sim adapter). The phone won't recognise the SIM at all; red cross in the top left and SOS call only in the display. I believe the Doro 6520 is a 3G phone. Any tips g...
BEWARE. If u have an iPhone there is no connection in Australia, done all the checks as requested and confirmed Sim problem . Should get fixed sometime in March !! is the best u get from Smarty. Solution offered buy an Android phone or new Sim . “ Wo...
I know that this current problem is out of the hands of Smarty directly as it an issue with just one transmitting mast in west Cumbria and that Three is doing their best to gain access to the mast which is on private land owned, I am given to underst...
I changed my plan about ten days before my renewal date but now that my plan has renewed the new data allowance doesn’t show up in the app.does anyone know if it shows up straight away, or do I have to wait a few days?
the Smarty website is an absolute joke except its not funny wasting so much time on it. the site is clunky, the opposite of user friendly and effective customer support is absent. I wanted to change switch payment cards and although I ticked the box...
Smarty you have royalty ruined my phone .Topped up my sim only deal for the 10th time , only this time to be told by a family member I didn’t recognise your number have you changed it????you changed my phone number without notifying and without my au...
