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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 117225 Views
  • 499 replies
  • 8 kudos

Extra sim card

Hi Smarty has shipped for me an extra sim by mistake.  What shall i do? 

Reactivation

I have been overseas for an extended period and I want to reactivate my account.On the way back to the UK, I will land in Germany and drive the rest of the from there.I would like to know whether the SIM card will be activated and ready for use upon ...

sim connected ap say active but it's not

As title says, instructions from chat say longin to website and say sim arrived, where the hell is option to same sim arrived, when I try Google voice does not no what I'm asking, doing my nut in this is

Vodafone - Three: Merger

What does anyone feel about this ? for me I was on £12 for 120gb but took advantage of 12 for 200.. does this mean coverage will be increased which 3 direly needs or will prices increase ? Vodafone do Voxi I think, will they merge? Vodafone was a jok...

leedorney by SMARTY Teamster
  • 1326 Views
  • 4 replies
  • 0 kudos

Son's phone keeps running out of data

He keeps complaining he is out of data. He has no limits on the handset settings. But his Smarty account says 45.97 GB left of 50gb. Any ideas? It means he can't use his phone fully when out and about,which is annoying. Also, I'm paying for this and ...

AlisonL by SMARTY Pioneer
  • 856 Views
  • 3 replies
  • 0 kudos

Able to receive data in EU but not make phone calls

When I switched on Data roaming in Italy, I was able to send and receive emails and use the internet without any problems whilst out and about without wi-fi support. But I was unable to make any phone calls at all, wherever I was in Italy. Whenever I...

France trip

I am using my mobile router with unlimited data package to stream TV. I am going to France will I still be able to stream TV over there using my Smarty Sim

Burge by SMARTY Maverick
  • 594 Views
  • 4 replies
  • 0 kudos

Resolved! Voice plan data

Dumb question but do the voice plans include a data element?  So, for example, does the 5Gb voice plan actually comprise unlimited voice PLUS 5Gb of data?  Thanks Mike

Topped up but its not reflecting

Hi l ran out of data for this month but my plan doesn't renew till end of this month.  I paid for an out of plan data and the money has come out of my account but the data is not showing on my dashboardwhat do i do?

Eu useage

Afternoon. when I go on holiday to the eu I can make phone calls but never have internet. What am I doing wrong. I am old. 

Sim

Hi I’ve got my new sim is anyone having issues with activating the sim I’ve clicked activate but still no signal and data

Activation

Hi is anyone having issues with sim activation  I’ve put the sim in clicked activate but still no signal or data 

I am on the last month of 50GB for £8

I have had a 15 month deal of 50GB for £8. This offer is available on the smarty homepage, however when I log in it disappears and only shows less value for money deals.Is this deal now only for new customers?

Jamie by SMARTY Commentator
  • 584 Views
  • 3 replies
  • 0 kudos

No internet whilst roaming

Am in France using a Smarty SIM in a TP-link mifi. Connecting to Three network but no internet connection. This setup has worked well for the last 3 years but now refuses to play ball. Have tried the solutions offered by TP-link but still no internet...

Resolved! Add-ons

Does a data add-on automatically come into use if I use up all my data before the end of the period, or do I have to activate it?