Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hello my name is Rhys and I received my sim card. I had an issue prior to this because I had to change my address, which unfortunately the system would not let me do this in my account.My main concern, is I received my sim card and when I tried to ac...
Data add on purchased but not showing in my account
I'm trying to change my plan on my phone, but it keeps linking me to a previous data plan I had last year.
I successfully ported my existing number to Smarty today -13-05-25. Smarty informed me their via e-mail at 15.00pm today, and it said so on my on-line Dashboard.My old supplier - 02 - said they were disconnecting me at 13.30 today.However my wife tri...
Hi, Can I port a number from one SMARTY SIM to another (have 2 plans and only want to keep one). Or do I have to port out of the network to another PAYG SIM and then port back in??TIA, Ian.
I was the owner of a group of 3 accounts. However I closed my account with Smarty as I got a company phone. Ideally I'd like to make one of the other two accounts the new group owner. I've read that I must disband the group, but I don't know how to d...
When I make a comment or reply to one I click submit. A page then opens asking me to login and a verification code is sent. I type the code and click submit. Instead of going back to the page I was on the following page appears: 'Oops, page not found...
I have tried everything smarty have suggested concerning WiFi calling. I have a Samsung A55 5g handset and I live in a rural area so I NEED wifi calling, and I THOUGHT I had it. When making or receiving calls, 'sorry I can't hear you' is something I ...
I'm getting a couple of bars of signal strength in my house. My phone is compatible with Wifi calling and is enabled in settings, and it's wifi is switched on. The wifi itself is also switched on, with a good internet signal and my phone is well with...
My sim has not been delivered but I have got an email saying it has been activated. Is this normal or has it been delivered to someone else?
A few minutes ago I signed up for a Smarty SIM-only plan, quoting a PAC number to transfer my existing number from Vodafone. I now want to do the same thing for my wife's phone and end up with a Smarty group of two. However, it's not obvious how I do...
My phone says that I've used up all my data but my smarty account says I've used 10 of 40gb...help!
need to cancel my contract as i havve lost my phone
Hi I did not sign up for auto renewal, yet you auto renewed my plan anyway. I was not planning to use the sim this month and now Ive gone and wasted 9 pounds. If you did go and auto renew my plan without specifying when I got the sim, the least I wo...
After being with Smarty for many years, I saw a great opportunity to take advantage of setting up a family group and added my two lads. I have closed my account now and cannot manage my two lads accounts. I need help as I want to upgrade their accoun...
Hi. I am travelling and aware of the 12gb data cap, which when exceeded I can pay for a 3 day add on. I am travelling for a long time, so is there another way just to buy another 12gb extension. Also, how do I know how much data I have used. I have j...
Does Smarty support call forwarding, and what are the costs?
Hi company calling yourself SMARTY.How many time have to explaining you about how long have to waiting to sorted out problem whit my plan,I lost 3 days of it all ready till today???
I'm currently in Romania I have followed the steps suggested on the smarty website (going to mobile data network and changing the mobile data /MMS APN to mob.asm.net. Roaming is switched ON. I've restarted the phone a dew times. I still o have intern...
