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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 32492 Views
  • 490 replies
  • 7 kudos

Can't add sim to group plan

Trying to add a 3rd sim to a group plan. I try to follow the instructions but don't see any options for Group Options or  +Add another Sim or any way to add a 3rd SIM

UK to Irish Republic calls

Hello, I can’t make calls to Irish republic numbers, which I thought was part of my plan (Unlimited) Can anybody adobe please? I’ve been on and changed the roaming settings as let the smarty video advises but still can’t  make calls, many thanks 

Voicemail

I have not set up voicemail, but callers are are answered and asked to leave a message. I then get a notification to say I have a voicemail, but when I click on the link to listen it says I have not set it up. This doesn't seem right. Any suggestions...

Voicemail Spool incorrectly showing 2 voicemails

Having recently joined Smarty my voicemail showing 2 voicemails. Despite several contacts via the Help link and following their guidance this is still fixed after a month. They seem technically incapable of resolving— can anyone help please.

Ianto54 by SMARTY Rookie
  • 265 Views
  • 1 replies
  • 0 kudos

Resolved! Data add on not working

Do I have to activate an add on.  I bought a 1gb add on this morning It shows on my account. but I am not able to use it.do I need to activate it somehow? 

How to recharge for calls and messages

I recently ported to Smarty. I already had a data-only SIM, which automatically switched to my ported SIM. However, now I am only able to recharge for data packages and not for calls or messages. Can someone help me resolve this issue?

Directories enquiries

What number from the Smarty network do we call to find a company who uses a landline.Because when I dial 118 or 192 my phone just gets disconnected.

Just arrived from usa

I want to use smarty and don’t need to keep my old USA number. I have asked for a pac code but don’t need one. CN I transfer to smarty without a pac?

Google Safe Search - HELP!

As an adult, I prefer to choose for myself what I can and cannot see on search engines like Google.  Unfortunately, it appears that "safe search" (ie censorship mode) is activated by default when Google is used via Smarty data on my SIM deal, and I c...

Xarq by SMARTY Commentator
  • 212 Views
  • 0 replies
  • 0 kudos

Remove PayPal as method of payment

I set up 2 accounts with my PayPal. I now want to change the payment method on both. I have turned off auto renew on then both and it offers me no alternatives. Any ideas how I might change my method of payment?

Can't replace PayPal as my payment

I set up 2 accounts with my PayPal. I now want to change the payment method on both. I have turned off auto renew on then both and it offers me no alternatives. Any ideas how I might change my method of payment? 

S23 Ultra - Delay on line with certain calls

HiI have ongoing issues when I call certain business phone numbers, eg call centres or lines where you need to select an option to get through to a specific department. When I eventually get through the person on the other end of the line always says...

Pac code

Been trying to get pac code and won't let me get it?so contacted smarty and they are looking in to this for me and when I tryed to port number over had to give smarty customer service pac code as won't work and now waiting on smarty to get my pac cod...

App and dashboard inaccessible

I activated my sim yesterday, the sim has started working. However, i cant access the app or the website dashboard as it still shows activating your sim. I have tried everything logging in and out, deleting the app, contacting the support nothing has...

Msk by SMARTY Pioneer
  • 242 Views
  • 1 replies
  • 0 kudos

0.1mb down yet 6.5mb up?

Just joined smarty and the seeds are completely unusable - what makes it odd though is the upload is way quicker than the down.I’ve got it in a ZTE U10+ pro and it’s chronically slow. Put it in an iPhone  13 pro and it’s just as slow. Walked round ou...

speedski by SMARTY Pioneer
  • 284 Views
  • 2 replies
  • 0 kudos