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EU data add-on not working, APN changed 31 GB

Does anyone have any further advice for me? I have bought the EU data add-on. I have 31 GB data left in my monthly plan. In settings I have changed the mobile APN as suggested in other chats to mob.asn.net. Everyone I’m with has reception so it’s not...

Mobile data & roaming

Hello!I am a new customer. Old n° was successfully ported yesterday but still I’m still not able to use my mobile data - I have input the correct settings on the ‘mobile data network ‘ as advised.I notice that although I have given my Credit card det...

Data only vs voice

HiI have the unlimited data plan and noticed I am unable to send SMS. I am looking to send SMS from the device the sim card is used within and am wondering if the voice unlimited also includes unlimited data for the same price as the unlimited data -...

Resolved! Apple Watch

Hi all I’m about to buy the new Apple Watch Series 10 GPS Edition for the first time does it work with Smarty so when I pair it to my iPhone 14 Pro Max will I receive my calls and texts.

No activation email

Good morning,haven’t received the activation email/text yet, should I wait the activation email/text or I can use the data already ?

Amazon voucher

Dear Smarty Community,I have recently been notified that myself aswell as my referral have both received a Amazon gift card as they have renewedfor the 2nd Month. I am trying to access this how do you do this? as I can't seem to find it.Kind regards,...

unlock phone sim when get new smarty sim

Hi when i received my smarty sim i had to do a few things to my phone.it was locked to EE. to unlock it enter *#06#this will give you your IMEI number - FOR FREE!!! go to EE website https://ee.co.uk/exp/myee-web/device-unlock and enter this number.th...

Resolved! Sim Activation Failure

Hi,I have purchased two Samsung, one for my partner and one for myself. As the purchaser I have activated my partners sim using the app. Because I have done that it will not allow me to activate my sim on the same app. I have spoken to Smarty, but th...

Resolved! Esim

I am planning to go to Thailand soon, and I am wanting to get an esim on my Samsung S22 Ultra. My phone is compatible for Esims, but Smarty says it does not support Esims. Looking at some of the previous post, I think I could still use an esim, can a...

Resolved! Voicemail

Hi everyone, can someone help me please.??All my calls are going straight to voicemail. It takes hours for a text message to come through. And then randomly call comes through. I have checked settings all looks good. Possibly I can not see where the ...

Resolved! text messages wont send

I have received a text message from my midwife/health visitor service to opt in for an app. I have to reply yes - and the text message wont send. I have attempted to buy on add on as I know I cant text into competitions etc.   The reply to the opt in...