Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I have just received some text messages telling me that:" It's max of GBP2.50/min to call, ........................For full deatils visit free at smarty.co.uk/roaming"and "Oops, it looks like this service asn't covered in your plan......................
I have a plan with auto-renew on, I am trying to change what bank account payment is taken from. When I change it and click update settings I receive the email confirmation, but when I check in the settings my card being listed as selected is still m...
Still haven't received my PUK despite giving my details. Anthony Ward 07367209162.
A caller phoned me claiming that they had received a missed call from my phone an hour previous; I had not used my phone that morning. The caller was adamant that they had received a call from my number and wanted to know if I was a business (I am n...
I have transferred over to you and you email me saying my number and everything has ported over to me and is up and running which it is notBut no one can call me the get a message "the mobile number you called is currently un available" I can call ou...
I have a SMARTY account with a Google Pixel.I wanted to add a second phone so started a Group.Signed up to new account with payment details, waited for new SIM to arrive.New SIM arrives and I'm instructed to Activate SIM. On website the Activate SIM ...
Only it automatically filled the wrong door number? How can I change it as I'm paying £20 per month?
Is anybody else experiencing dropped calls and calls not connecting in the Chorley, Lancashire area. Smarty are saying that the mast is too busy and engineers are trying to fix it......
I have my TCL20r5G smart phone which i use as a phone only infrequently.But I found it has stopped allowing me to make (or receive) phone calls.I gone through all the Settings but can't find any way of activating calls.Can anyone clarify what is wro...
Useless connectivity for over a week. All I get is there is an issue we will sort it out shortly. When I did a speed test on my TV yesterday my connection was 187km away???!
I am trying to sign up for social tariff as I am eligible via pension credit. When it asks me 'Already with Smarty?', I confirm but the chat bot asking me to confirm my details and provide proof of eligibility does not pop up. What do I do next?
Hello I have new smarty sim and i have done the PAC from my old phone company on the portal it says my number has changed, however on my phone it hasnt, the settings on my phone wont let me change the number. how can i get my old number??
My phone works for outgoing calls and messages. However i cannot get incoming calls. The caller gets a message of "invalid number" or "number not in service".Is anyone else having similar issues? this is happening with three different sim cards in my...
Hi. Using Smarty in Samsung android and noticed yesterday when i went to send a text message to a Jersey mobile number the sim wouldn't allow it as Jersey not part of the EU. I'll be travelling to Jersey at the weekend so was wondering what i ne...
Hi everyone, I am at my wits end - my partner and I recently switched to SMARTY and chose to keep our old numbers. We have had notification that the port was successful and our old numbers have transferred however within ‘Phone’ in iPhone settings...
Hi - I joined Smarty last week. Have transferred my number activated the sim and had confirmation that all has gone through however I cannot make calls or receive them when I’m my house. Spent about 4 hours with webchat but they can’t seem to help me...
Hi, I had to renew my plan due to change if payment card. Accidentally did it twice and noticed it is pending twice from bank. Please could I request either it only taken once or a refund for the second payment
