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Forum Posts

Unwanted calls

getting lots of calls from private 07 number saying that they are from EE and they are going to cut my phone off tried blocking but the numbers that they are using keep getting through 

Internet in France

Hi we are travelling around France and for the past 10 days we have had no internet. Count less messaging with smarty was unsure how to do what they were suggesting around the APN setting on my phone, whether this would work and completely mess up my...

Changing plan from 5GB to 16GB

Hello My auto renewal kicks in tomorrow the 26th and I am trying to change my plan from 5GB internet to 16GB (So from paying £6 to £8). But when i do this and it asks for OTP from my bank,once after i give the OTP and submit it says its not possible ...

Adding SIM but using same email address

I want to add my kids to a group all under my existing email address/account.  I have spare existing SIM cards to use.  Going round in circles trying to do this in a way that allows me to use the SIMs I have (not having to post for new ones) or have ...

Gsm calls from Spain

Why will my Smarty Sim not make gsm calls whilst in Spain, data is working fine. I can also receive voice calls, just not make them, very strange.@links to members 

No Signal Sutton Coldfield/Minworth

We have no signal here now for three days. We have checked our phones and they are 4G. There is zero signal shown on the phone and when calling our number via the landline we get a ringing, suggesting the call is being routed to our mobiles but we ge...

Sony Xperia 10 iii

Model is listed as XQ-BT52 and preferred network type shows 5G/4G/3G/2GThe incompatible list does show a Sony Xperia 10 iii 5GWould I be correct in thinking that my phone isn't compatible?Thanks in advance

public service announcement- 3G switch off

i have noticed several posts on here about problems making calls, £g has recently been closed down meaning phones that do not support VOLTE wont work on smarty, unlike other networks there is no 2G on smarty. older 4G phones will still be able to use...

Resolved! Visual Voicemail

Any plans for Visual Voicemail for SMARTY and any other networks that use the 3 network infrastructure?  Voicemail is quite 1990s in that it delivers a text with a just a phone number, so you have to dial voicemail in order to identify who the caller...

Michael_T by SMARTY Teamster
  • 21972 Views
  • 39 replies
  • 19 kudos

14DMBG termination

Waited 3 weeks for  2 different SIM cards that never arrived - despite all the emails saying ACTIVATE your SIMwell, I would if any of them had arrived?was told to log on to an account I didn't have - so had to create this one to try and request a "14...

Auto Renew won't stop

Can someone please tell me why i keep getting charged every month even though i have unchecked the Auto Renew in my dashboard? I have a data sim, and only want to use it occasionaly. I unchecked the Auto renew last month and a payment was taken for t...

Resolved! Voicemail

Hi,Is there any way to stop voicemails starting with reading the mobile number first?I'd rather have the voice message first, to see if I need to ring back.rather than having to sit through the reading of the telephone number of the missed call.Many ...

Inbound call logs

How can I access my incoming call logs for a specific billing cycle? I need to review my call history for the past month and I'm not sure how to access it. I have checked the 'Usage history' page (/dashboard/usage-history/{date}/voice/0), but it only...

Cushy3031 by SMARTY Pioneer
  • 2106 Views
  • 7 replies
  • 1 kudos

Portugal and no data

My daughter is on her first trip from home with friends and she has no data at all. Roaming is turned on but she has no data despite this. She has data available on her plan. I looked on the website and it said to go into mobile network and change AP...