You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
Has anyone else had the issue on an android phone, where when you use normal texts it is your normal transferred number, but when you use chat texts it uses your temporary given number ?
Anyone else been kept on hold for a long time? Started a conversation with LOVINA. She couldn’t do what I needed, now she’s AWAY and I’m left hanging for a long time. I can’t even lose her to talk with someone else. Frustrated, I am. So far, 55mins i...
Please Put this playing on hold and do not renew in two days time.
How you I request a Verification email? If one was sent, it's not been received by my Yahoo email account (that matches what's in my Smarty account) and the instructions within the Community are in a box too small for them so they at cut off and inco...
Hi all, I recently signed with Smarty and received the SIM for my new number. I then Ported / PACed my previous EE number to SMARTY. My online Smarty Account reflects my old EE Number and I received confirmation from Smarty that my old number has por...
Can’t find where to put my Pac code, it says go to account settings and there will be an option that says my number, I’ve checked everywhere it doesn’t exist, I think the guides outdated, can anyone help pls thank you.
Hi, since I joined Smarty last week online purchases are failing for me using my credit card. When I phoned my bank they said "have you recently changed your SIM?" and they told me that they find this a lot when people change mobile provider and th...
Hi,Ive been with 3 Network for years. I had no issue with connectivity/4G speeds etc but decided to move to Smarty as I preferred their contract but still using 3.Anyway, I'm all set and finding my 4G download speed is very poor. It's around 3mbps wh...
Where is the option to send a friend a referral link? (not a group plan) I am sure I have sent them in the past, but cannot see the option on the mobile site.
My wife and I ( both have smarty accounts) will be spending february and march in new zealand. What do we need to do to use smarty there?
Do I have to inform you if I am using my phone abroad
Hi All, just use my Smarty SIM whilst away in tourer for 8 weeks.Does the account/number remain for next use in July 2023 or with no credit in it cannot be topped up a year later?
I recently had a weekend in France and Belgium. Ypres and Brugge. In both locations I had little or no 3G and no 4G at all. My phone is set correctly.my family using virgin had total coverage. Is this a common issue ?
Hi all can someone point me in the direction of the most cost effective way to use and pay for data in france thank you
Hello, I have just activated a new sim card and the data is working OK on my phone but no call or texts.l currently says emergency calls only. When I put the sim into my mobile router huawei b535 there is no Internet. I have another sim card with dat...
can anyone help me? I can not send nor receive texts, no one can call me and my internet rarely works. Really deflating I’m considering giving up and going with another brand
after one week in Romania my wife and I no longer have internet. We changed the details as posted. First week ok now nothing. Totally disappointed and disillusioned
Do I have to purchase an additional off plan bolt on to make calls in Budapest?
