Contact number

[Bashayr_1511077]

I need a smarty contact number I want to call you as soon as possible 

[Strandloper · Accepted solution]

@Bashayr_1511077,

Welcome to the Smartys Users Forum.

 We are customers/Users just like you.

Just so you know, Smarty DO NOT have a customer hotline/phone number.  There are only two ways to contact them.

The best point of contact is through Webchat, otherwise it's a case of sending an email.

You can get these details through the help articles created by Smarty.

[Strandloper · Accepted solution]

@Bashayr_1511077,

Welcome to the Smartys Users Forum.

 We are customers/Users just like you.

Just so you know, Smarty DO NOT have a customer hotline/phone number.  There are only two ways to contact them.

The best point of contact is through Webchat, otherwise it's a case of sending an email.

You can get these details through the help articles created by Smarty.

[Jennifer-675299]

Hi does anyone know if their is a Contact Number I can talk to a real person for advice instead one of your Bots, Please Smarty🙂

[Strandloper]

@Jennifer-675299,

Welcome to the Smarty customer forum, we are mostly customers of Smarty, just like you.

I've put some information from Smartys help articles, that may help. Unfortunately there is no telephone number available for us to call.

Smarty Agents (human) are available by between 8am and 8pm.

If you have a disability, it might be worth looking at "Accessibility" help articles and see what is available.

Other ways to get help

If you require customer support please contact us in the first instance using our web chat at http://smarty.co.uk, or alternatively you can email us at team@smarty.co.uk

Chat with us

Click this icon to launch a web chat in the bottom right of your screen.

Chat to our SMARTY bot 24/7, or our customer support team are available daily from 8am – 8pm to assist.

[Qamarf55]

Most unprofessional customer service from Indian agent, one issue needs to explain 100 times. Since Thursday morning 12 Sep 2024 I can't make or receive calls but data working properly and this little thing those agents don't want to listen/understand. Never trust to smarty agents, should be UK help line with UK customers services. 

[MSF]

@Qamarf55  If you want a UK helpline with UK customer services, then you will need to think about joining another network, currently EE, BT Mobile, Sky Mobile or Plusnet. 

(https://www.telegraph.co.uk/compare/mobile/networks#:~:text=industry%20regulator%20Ofcom%20.-,Which%....)

From recent experience, I can say that speaking with a UK call centre doesn't always make that much difference. I spoke to three agents in a UK bank call centre a week ago and got three different replies - all of them wrong!

Are you certain that you stated your problem clearly in writing? Have you recently ported in a number?

Smarty (and others) keep prices down by not having full call centres. This business model seems to work well for many customers, but if you need a call centre in the UK it's not for you.

[Qamarf55]

So your say I must leave the smarty and movers to others.......

[MSF]

@Qamarf55  Have you carefully read through what you have posted ? I'm afraid there are a number of errors in it and I'm wondering if this has not helped the agents to understand your issue (So YOUR say......and MOVERS to others...).

At the end of the day, if you cannot get the service that you want, then I don't see that you have any choice other than to move to a network that provides exactly what you want....if that definitely exists.

As I also said, you should let Smarty investigate if there is any problem on your account. It may end up a simple fix.

[Qamarf55]

Since Thursday morning 12 Sep 2024 I'm explaining to your agent's, that's I can't make or receive calls, but they keep saying issues with my phone and not with network, how it's possible another smarty sim card work in same phone but my number sim card doesn't. AND END THIS CONVERSATION THIS IS NOT THE PLACE TO COMMUNICATE THE ISSUE, ALREADY SUBMITTED THE COMPLAINT, LET'S SEE WHAT RESOLUTION COMES OUT AT THE END OF DAY.

[MSF]

@Qamarf55  'Your agent's' - we are forum members like you and so they are not our agents but they work for Smarty.

If another Smarty sim works in your phone, perhaps yours is not functioning properly and it is worth ordering a Replacement Sim via your account dashboard.

If you already submitted a complaint, I'm not sure why you have posted here asking for advice.

Final point.....WRITING IN CAPITALS = shouting and that is not polite.

[TimAspina_30931]

I have exactly the same problem.. Can't make or receive calls and am getting nowhere with agents...

Smarty Issue

[MSF]

@TimAspina_30931  If you have followed up on all of the advice and still do not have a solution, then raise a complaint: https://smarty.co.uk/complaints

[Goddess_Bastet]

Have you tried a network reset? On iPhone this is under Settings>General>Transfer or reset phone>Reset>Reset Network settings.

[MGLeon]

Agreed wasted two hours of my life last night for what is a simple request for a PUK CODE he kept insisting it was 0000 which it isn't.

Still no further forward 

[ManiMani]

They are not open 8-8, 7 days a week, as they haven't replied in 10 hours of messaging

[MSF]

@ManiMani  They are, but they are also busy and so will not reply that quickly necessarily. It will also depend upon the nature of your query.

If you were not clear in what you wrote, that may also contribute to any delay in a reply.

[SusanRo_2636768]

My phone keeps saying no data but I am on a work plan 

[MSF]

@Jennifer-675299  In short, there is no direct number. Smarty keep costs down by using chat (you should be dealing with a person and not a bot).

The alternative is an email:  https://smarty.co.uk/contact

[MuneebP_1344715]

Hi my sim network is not working 

[MSF]

@MuneebP_1344715  Sorry, but that really is not enough information for anyone to help you.

Do you mean that you don't have a mobile signal? Did you check Network Status?

Is your phone compatible now that 3G may have been turned off where you are?

Do you see the problem here?

[senojdh]

How do I actually contact Smarty. I have very liwe el service. My download speeds seldom reach 5mbps but using the same phone 7n the same area with a GiffGaff SIM I get 30 to 50 Mbps. I have been trying we chat and the chat in the App to contact support without reply

[MSF]

Hello @senojdh . You can only contact Smarty via web chat to 'speak' to someone.

Firstly, worth trying the network status checker for any local issues: https://smarty.co.uk/network-status-checker

Smarty runs on 3 network, while GiffGaff runs on O2 - this may account for the very different speeds you are getting.

It does seem that the Support team are busy these days and it can take quite a while to get a reply.

The other way to make contact is via a complaint: https://smarty.co.uk/complaints

Having said that, at present yours is not really a complaint as such and may be something that Smarty unfortunately cannot solve immediately.

[DavidDy_1109149]

Have to use the chat facility facility unfortunately I think it goes to India , some of the replies leave a bit of the desired strike that a lot to be desired we desired.

[Oluakinola1]

Good evening. I received my Smarty sim card today . It has been activated but not working on my handset. 

[MSF]

@Oluakinola1  Can take an hour or so sometimes.

[Linsey]

Activation can take up to 2 hours maximum.😊

[MSF]

@Linsey  OP posted on 21 October, so hopefully sorted by now !!

While writing, why do posts use the 24 hour clock and yet still have AM or PM ?? Surely there is only one 16:48 each day!

[Mirnada_1373961]

My mobile services are not working?

My mobile services not working?

[MSF]

@Mirnada_1373961  What help do you actually want here?

This post has just shown up on my unread posts today - 4 Nov - isn't that strange?

[DavidLe_2261313]

I want to cancel this account 

[MSF]

@DavidLe_2261313  Then you need to web chat with Smarty Support team. We are customers like you and so have no access to accounts generally.

[LeeFoste_910750]

Hi 

I need another sim for my other phone 

[MSF]

@LeeFoste_910750 We don't send out sims because we don't work for Smarty. Why not order one from the website?

[LynnCar_2446161]

Is there a number to ring if your payment is overdue

[MSF]

@LynnCar_2446161  No, there isn't. If they cannot take payment from the source on your account dashboard, then your plan will not renew.

When you say 'overdue' - is the phone still working? Take a look at Account Dashboard to see if your plan is active.

[Rebekah_150 · Accepted solution]

Hey  LynnCar_2446161 

As a digital first network we do not have an customer servicer call centre but here are all the ways to get in touch https://smarty.co.uk/contact. 

[JeetenC_2689690]

How do you talk to customer service. This bot is rubbish??

[Chalkychap]

Unfortunately @JeetenC_2689690, that's not an option SMARTY Mobile provide. 

SMARTY help & support is online only. 

You can chat online to an advisor from https://smarty.co.uk/contact. 

Then scroll down to "Start a conversation" - type "talk to a person" to begin a chat with an adviser.

[GarethT_2730825]

I don't know what to do 

[MSF]

@JeetenC_2689690  A network like smarty keeps the prices down by not having to pay for a team of customer service people on phones. Web chat is cheaper and quicker and that reflects in the price you pay.

If a phone line to customer service is important to you, then you willed to go with a more expensive network provider unfortunately.