Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing.
It’s always a great feeling when you discover a new way of doing something that makes it so much easier, or better yet, when you learn something entirely new that only takes a small effort but can make a huge difference to your everyday life.
With ...
Hiya @Steveeee_p
When you mention "no service," are you unable to make calls, send texts, or use data at all?
It might be a good idea to check the network status checker to see if there's any ongoing maintenance: Network status checker | SMARTY.
Mai...
Data add-ons only work when your base plan is active since they’re designed to give you extra data on top of your main plan. If your base plan isn’t active, there’s no service for the add-on to connect with, so unfortunately, it can’t be used.
Hi @CCGreen01
Your base plan must be active to use any add-ons. Therefore, you'll need to pay your monthly renewal.
You do have the option to change your base plan to unlimited, which would take effect on your next renewal date.
I hope this helps!
Hey @ColinTa_2814645
If you navigate to the 'group plan' section on your dashboard, you should be able to see the second SIM card.
I hope that helps.
If you continue to experience difficulties, please contact our team: https://smarty.co.uk/contact.
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