Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing.
It’s always a great feeling when you discover a new way of doing something that makes it so much easier, or better yet, when you learn something entirely new that only takes a small effort but can make a huge difference to your everyday life.
With ...
Hi MonikaMa_500255 - Did you set your device up to work abroad? Please refer to our help article: Setting up your phone to work abroad | SMARTY Help Centre.
Hi VinceVa_1817176,
We are sorry to hear this, this must be very frustrating.
We would recommend using the coverage checker to see if the 3G network has been turned off in your area.
Coverage checker | SMARTY
As MSF mentioned, your handset may no lo...
Hey Christo_2130912
Before you set off on any adventures outside the UK, you need to ensure that your device's APN settings are properly configured.
Setting up your phone to work abroad | SMARTY Help Centre
It is important to know that you may not ...
Hi Darren,
We are sorry to hear this. Is your mother able to utilise data and send and receive SMS messages?
The 3G network may have been switched off in her area. You can easily check that here: Coverage checker | SMARTY.
I would ensure that 4G ca...
Hey @Smoothy
Thank you for reaching out to our SMARTY community forum.
Unfortunately, it is not possible to make a Nickname SIM a Group Owner. This is stated on our SMARTY support page. Please refer to the following link:
What is a Nickname SIM?
O...
