Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing.
It’s always a great feeling when you discover a new way of doing something that makes it so much easier, or better yet, when you learn something entirely new that only takes a small effort but can make a huge difference to your everyday life.
With ...
Hey,
You will likely experience a significant drop in download speeds as you move away from the mast. This could be due to various factors such as distance from the mast, obstructions like buildings or trees, interference from other electronic devic...
Hey,
Are you using the SIM as permanent broadband? If so, we strongly advise against it as SMARTY cannot guarantee 100% coverage or a fault-free service. We recommend opting for a broadband provider that can provide such assurances.
Regarding the pu...
Hi Angela,
If you have a Voice Plan, you do not need to purchase minutes.
If you have a Data Only Plan, you will have to add minutes by purchasing an 'Out-of-Plan Add-on'
You can check what plan you have via the dashboard. If you are having issues ac...
Hey Christopher,
Yes, for all roaming information, please refer to SMARTY's website: https://smarty.co.uk/roaming
Also, have a look at SMARTY's help articles: Roaming and international | SMARTY Help Centre
卵亂
Hi Elaine T
I would also recommend ensuring that you're using the correct SIM card. If you ordered a SIM online, you will have received two SIMs. The extra SIM is a "bonus SIM" intended for someone else you may want to invite to join SMARTY. If pro...
