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Linsey
SMARTY Moderator
Joined 07-12-2022
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Re: my SMARTY number
Hiya! Sorry to hear you’re experiencing this issue. Could you try the steps below and see if they help sort things out: Make sure your number is activated for iMessage. Sometimes iMessage keeps trying to use your old number or just your email. Go to Settings → Messages → Send & Receive Under “You can receive iMessages to and reply from”, check that your SMARTY number is listed and ticked. If it isn’t there or says “Waiting for activation”, switch iMessage off and on again: Settings → Messages → iMessage OFF → wait 5 seconds → ON You may need mobile data switched on for activation. Check your number in iPhone settings After changing SIMs or networks, the phone number doesn’t always update automatically. Go to Settings → Phone → My Number Make sure it shows your correct SMARTY number. If not, update it and restart your phone. Remove and reinsert your SIM A simple but surprisingly effective fix: Turn your phone off Remove the SIM Wait 10 seconds Reinsert the SIM and turn the phone back on Check Date & Time settings iMessage won’t activate if your time settings are wrong. Go to Settings → General → Date & Time → Set Automatically (ON) Reset Network Settings Only try this if the previous steps don’t work. Go to Settings → General → Transfer or Reset → Reset → Reset Network Settings This will reset Wi‑Fi, Bluetooth, APN and similar settings, but often clears up iMessage issues. If you’ve just switched to SMARTY - When a number has only just been transferred, it can take up to 24 hours for iMessage to fully register. Hopefully one of these steps help - Linsey5Views0likes0CommentsRe: Network Connectivity
JasonWy_3345570 JulieVa_1491648 We’re truly sorry to hear about the difficulties you’ve both been experiencing, and we sincerely apologise for any inconvenience this has caused. To assist further, could you please try the following steps and see if they help to resolve the issue you’re facing: Roaming profile didn’t reset Reset network/carrier settings. iPhone: Settings → General → Transfer or Reset → Reset → Reset Network Settings Android: Settings → System → Reset → Reset Mobile Network Settings Travelling can leave your phone using temporary roaming settings, causing “emergency calls only” or “server unreachable.” SIM provisioning issue Physical SIM: remove and reinsert, or replace it at your carrier. eSIM: delete and re-add the profile. A loose or corrupted SIM (physical or eSIM) can cause the phone to lose network registration. Wrong network mode after travel Ensure Network Mode is set to 5G/4G (Auto) or LTE Auto. Avoid 3G/2G-only modes. Your phone may still be using bands or modes from abroad. Software issue Check for a system update and install any carrier settings update. An OS or carrier settings update may have caused the problem.9Views0likes0CommentsRe: I have had no mobile service for 2 days
Hiya Steveeee_p When you mention "no service," are you unable to make calls, send texts, or use data at all? It might be a good idea to check the network status checker to see if there's any ongoing maintenance: Network status checker | SMARTY. Maintenance can sometimes impact network quality, which could be why you're experiencing issues.512Views0likes0CommentsRe: Will unlimited data month pass last full month if I pause auto-renew.
Data add-ons only work when your base plan is active since they’re designed to give you extra data on top of your main plan. If your base plan isn’t active, there’s no service for the add-on to connect with, so unfortunately, it can’t be used.1.4KViews0likes1CommentRe: Will unlimited data month pass last full month if I pause auto-renew.
Hi CCGreen01 Your base plan must be active to use any add-ons. Therefore, you'll need to pay your monthly renewal. You do have the option to change your base plan to unlimited, which would take effect on your next renewal date. I hope this helps!1.4KViews0likes3CommentsRe: Adding a second sim card
Hey ColinTa_2814645 If you navigate to the 'group plan' section on your dashboard, you should be able to see the second SIM card. I hope that helps. If you continue to experience difficulties, please contact our team: https://smarty.co.uk/contact. 🤜🤛811Views0likes0CommentsRe: HELP - Number not ported correctly
Hey @Reagh_an As mentioned in previous responses, please reach out to our customer care team so we can assist in resolving your issue. Unfortunately, we’re unable to investigate through the forum. Repeatedly posting about it here won’t help to resolve the problem. Contact us - FAQ | SMARTY Thanks!2.5KViews0likes0CommentsRe: CAN'T RECEIVE verification code from bank
Hey @Reagh_an We’ve responded to another one of your posts here. For further assistance, please reach out to our customer care team: Contact us - FAQ | SMARTY. If you’d prefer not to, and choose to switch back to your previous provider, that’s absolutely fine—we understand and respect your decision. However, we’re unable to resolve this issue through the community forum. Thanks!2.5KViews1like0Comments