Forum Discussion
Network Connectivity
Need some help! Just came back from Ireland and ever since I've been back my phone keeps doing this thing where it'll go onto emergency calls only until I turn on and off airplane mode, and that seem...
JasonWy_3345570 JulieVa_1491648
We’re truly sorry to hear about the difficulties you’ve both been experiencing, and we sincerely apologise for any inconvenience this has caused. To assist further, could you please try the following steps and see if they help to resolve the issue you’re facing:
Roaming profile didn’t reset
- Reset network/carrier settings.
- iPhone: Settings → General → Transfer or Reset → Reset → Reset Network Settings
- Android: Settings → System → Reset → Reset Mobile Network Settings
Travelling can leave your phone using temporary roaming settings, causing “emergency calls only” or “server unreachable.”
SIM provisioning issue
- Physical SIM: remove and reinsert, or replace it at your carrier.
- eSIM: delete and re-add the profile.
A loose or corrupted SIM (physical or eSIM) can cause the phone to lose network registration.
Wrong network mode after travel
- Ensure Network Mode is set to 5G/4G (Auto) or LTE Auto. Avoid 3G/2G-only modes.
Your phone may still be using bands or modes from abroad.
Software issue
- Check for a system update and install any carrier settings update.
An OS or carrier settings update may have caused the problem.
