I’m raising this because I’ve experienced consistent and unacceptable service degradation, and I need someone to actually look into this properly.
This month, I’ve spent a considerable amount of money on top-ups and renewing plans. Despite this, I’m seeing clear signs of speed shaping or throttling—even when I have data available and should be getting full speeds.
Symptoms include:
Slow webpage loading
Buffering during streaming or downloads dropping out
Poor speed test results that don’t match the expected performance
Throttling happening at certain times of day (not location or device-dependent)
Restarting the device/SIM has no effect
I also want to be absolutely clear: I have proof that some kind of traffic shaping is taking place. I’ve done tests under controlled conditions, and the results point to deliberate interference with speed—this goes beyond signal strength or congestion.
As a vulnerable customer who relies on this connection for essential daily needs, this is not just frustrating—it’s deeply disruptive. I need the following urgently:
A full review of my account, including any fair use policy flags
Confirmation on whether speed shaping is being applied
A real explanation—no generic copy-paste replies
A plan to resolve this or escalate it if needed
I’ve been with SMARTY because of the promise of transparent, reliable service. But if this continues, I’ll be forced to raise it further if my questions continues to be met with crickets and tinnitus with your response..
Expecting a meaningful reply.
Thanks,
Rods
