How to make webchat to actually get back to you

[MariaAr_2371195]

I am going around in circles trying to get some help. I need a PUK Number. WeChat only answer generic answers

[MSF]

@MariaAr_2371195 Just to check.....the PUK is to unlock a sim that you locked by accidentally putting in the wrong PIN too many times?

When you web chat, you should get the option eventually to deal with an agent - it's not instant because they can be busy.

https://help.smarty.co.uk/en/articles/1159752-getting-and-using-a-puk-code