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Topped up but its not reflecting

Eustine_1073832
SMARTY Pioneer
SMARTY Pioneer

Hi 

l ran out of data for this month but my plan doesn't renew till end of this month.  I paid for an out of plan data and the money has come out of my account but the data is not showing on my dashboard

what do i do?

1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

@Eustine_1073832  Firstly, you may need to give it a short while for the system to catch up.

Secondly, are you sure that you purchased a data add on of a specific amount data?

If the situation does not sort itself quickly, you will need to web chat with Smarty Support for them to investigate for you.