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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 18784 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 85211 Views
  • 499 replies
  • 8 kudos

No wifi calling

I have tried everything smarty have suggested concerning WiFi calling. I have a Samsung A55 5g handset and I live in a rural area so I NEED wifi calling, and I THOUGHT I had it. When making or receiving calls, 'sorry I can't hear you' is something I ...

Resolved! my sim has been activated

My sim has not been delivered but I have got an email saying it has been activated. Is this normal or has it been delivered to someone else?

Resolved! Adding wife to Smarty plan

A few minutes ago I signed up for a Smarty SIM-only plan, quoting a PAC number to transfer my existing number from Vodafone. I now want to do the same thing for my wife's phone and end up with a Smarty group of two. However, it's not obvious how I do...

auto renewal with no permission

Hi I did not sign up for auto renewal, yet you auto renewed my plan anyway. I was not planning to use the sim this month and now Ive gone and wasted 9 pounds. If you did go and auto renew my plan without specifying when I got the sim, the least  I wo...

Created family group added family then closed account

After being with Smarty for many years, I saw a great opportunity to take advantage of setting up a family group and added my two lads. I have closed my account now and cannot manage my two lads accounts. I need help as I want to upgrade their accoun...

Dashboard Data report for Data left for EU roaming

Hi. I am travelling and aware of the 12gb data cap, which when exceeded I can pay for a 3 day add on. I am travelling for a long time, so is there another way just to buy another 12gb extension. Also, how do I know how much data I have used. I have j...

Skamers

Hi company calling yourself SMARTY.How many time have to explaining you about how  long have to waiting to sorted out problem whit my plan,I lost 3 days of it all ready till today???

No network

I'm currently in Romania I have followed the steps suggested on the smarty website (going to mobile data network and changing the mobile data /MMS APN to mob.asm.net. Roaming is switched ON. I've restarted the phone a dew times. I still o have intern...

Resolved! HELP - Number not ported correctly

I am getting desperate. I switched from Vodafone to Smarty about 8 weeks ago and ported my number using the PAC code Vodafone gave me. Since then I have been able to receive some calls but not others. However the most important factors are the follow...

Resolved! Roaming not working EU

Hello,I am currently in Portugal and my data is not working. I only get “E”.I have changed my APN to mob.asm.net. I have tried every single local network. I have my roaming active and data set to 4G. And I have enough data on my plan. Still nothing.A...

AnaF by SMARTY Pioneer
  • 1231 Views
  • 4 replies
  • 1 kudos

Dodgy broadband

Hi can anyone help please I have a broadband only sim had it about 12 months but my Internet has started dropping completely several times a day I have to turn it of and wait then restart router I have tried to contact smarty by pressing white square...

Not receiving calls

Hello I've just put my new sim card in today and ported my number over, some people have tried calling me but its going straight onto my voicemail and not ringing? What does this mean please