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[Network Issue] Service Update

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 8668 Views
  • 171 replies
  • 6 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 72290 Views
  • 496 replies
  • 7 kudos

Resolved! Transfer delays

We have been waiting now 24 days for a number transfer. This is ridiculous. The apparent email option in the FAQs takes you to the webchat and the compensation links are broken. Beginning to regret moving my family sims to smarty if I am honest. Anyo...

No signal in Aberystwyth area

Signal cut out yesterday afternoon, Thursday 24th. Put it down to atmospheric conditions, as it looked like storm coming in. Went down the pub in order to use their WiFi, but that was also down. Several customers who are on the 3 network told me that...

10% speeds - how often does this happen and on what scale ?

Hi, I was a customer on smarty for a good while but left saving pennies to go elsehwere to come back to find the place I am now living had terrible 3 network connection. Everywhere else around me was rapid except here. That was 3.5 years ago.After be...

i3 by SMARTY Pioneer
  • 1161 Views
  • 2 replies
  • 0 kudos

Resolved! Problems with no Internet for over the past 7 hours

I have been having a problem with my Internet connection all evening and still not working properly what is going on I recently switched networks to join smarty based on smarty saying I would have 99.5% coverage and fast and reliable data coverage so...

Resolved! 5G Router for home wifi

Hi I have unlimited data 5G SIM and I need help with suggestions please...I want to set up WiFi in my new home and I need  ideas on a Router, which one is suitable with Smarty?. I am basic when it comes to technology so I would appreciate any suggest...

websites that are not adult sites blocked

smarty is blocking some sites that are not adult sites. some examples:deviantart.comarchive.orghow do i get sites like these removed from the adult content filter. i dont have a credit card so cant get it removed

Resolved! EU roaming not working

Any tips for getting EU roaming to work on an iPhone? I have followed the steps suggested on the smarty website (going to mobile data network and changing the mobile data/MMS APN to mob.asm.net. Roaming is switched on. I’ve re-started the phone a few...

Unknown smarty account

We have been charged for 3 separate direct debits with SMARTY but only have two accounts that we know of. It's possible the 3rd one was for a family member who no longer uses it, we used to pay the bill. I've tried all my known email addresses to log...

Voicemail

Does smarty have they own voicemail instead of recording your own?Thanks

Naz-Mo by SMARTY Pioneer
  • 4356 Views
  • 7 replies
  • 0 kudos

Sim Cards

I have asked for a replacement SIM card 10 times in the past 3 months and have not received any. Every time I click the link for the SIM to be sent, nothing happens. I also recently made a group phone and added 3 members of my family to my account an...

Resolved! Dual SIM in Samsung Galaxy 12 Android phone in US

I am going to New York and will very often be in WiFi zones.  I have a dual SIM slot Samsung Galaxy 12 Android phone and plan to by a local SIM card for texts and calls and data in the US. (The phone won't take an e-SIM)  I would still like to be abl...

Resolved! Roaming

Hi, i have two sims on my account, my sim in a google pixel worked fine in Spain for calls, SMS and 4G.My wife's sim in an iphone, worked on calls and sms but not on 4g, Roaming was enabled and all relevant network settings matched mine.I think i rem...