Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I already have a SMARTY account and have just asked for another number (from my previous supplier) to be transferred on 10th February. Will I automatically get a new SIM from SMARTY? If not, how do I order one?
Having purchased add on to call 0345 number I’m still locked outbot doesn’t even have an option that includes “calling”
Hi all ... Please someone help me with this, trying to find an answer is driving me mad.I set up a family group for my daughter and son some time ago, and added my wife when her contract with another provider ended. As I pay the bill for all three, I...
Hi,Is there a way to get such a list on the app/website? I can only see outgoing calls.Thanks.
I have a 50 GB sim in a wi fi router which had been working fine in Spain until we used up our 12GB EU roaming allowance. I Paid £9 for add on data of 10 GB but the wi fi is no longer connecting and comes up with the message “This service is unava...
I put my on account on hold as I misplaced my phone but I have found it and wish to reactivate my account
When traveling through Europe my mobile data works in certain countries (Spain, Austria etc…) but not in others (Switzerland, Macedonia). I have made the relevant changes to get international roaming but it puzzles me why I get data in certain EU cou...
Hello, I have no data on my sim; there is no internet that I can use since yesterday. Why is this, please?
Anyone else not able to make phone calls or use data, Text messages still seem to work.
tried to find out how to change from data only to voice plan help section absolute rubbish. keeps telling me to contact services on webchat which i dont know how to do and cannot find anything that tells me. giving up and stopped my auto renew
Hi all.....My daughter is currently in South Africa with her college. She went last Monday and since then i have put £40 worth of add on onto her Smarty account for roaming. This last a day or 2 and its gone....she assures me that shes not using her ...
Hi everyone,I am quite new to Smarty and have an issue with voice calling - Calls connect with no problem but there is a significant delay in the other person hearing me. Sometimes this delay is such that I have to abandon the call. It seems to be wo...
I have bought two SIM cards in the supermarket one for me and one for my son. I have activated mine fine but having watched both the videos on activating the SIM card so I can add him to the ‘group’, as he is too young to have his own account, I cann...
Anyone else in WA7 area having phone problems making and receiving calls
I have just joined and bringing over my number and 2 children under 16 numbers. I set up a group plan and included them. Have activated my sim and waiting for number to come across. Are the under 16 numbers being activated at the same time? Or do the...
I joined Smarty from Vodafone. I ported over my number and all worked ok. Today i updated my payment method and turned on the auto renew. My app now says ACCOUNT CLOSED ? WHY ? I tried to re-join followed all the instructions and it asked for a payme...
My daughter’s phone is in my group plan. I move this from my group account and set up her own account.When I try to remove it from my group it says she doesn’t have her own account to move it. But I can’t create an account for her unless she orders a...
I've had poor and often no service for 10 days now. I live in the Liverpool 5 area. Smarty says there's an issue which they're trying to fix. For ten days? I believe I'm entitled to compensation but how do I ask for it?
