BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
My data works, I can receive texts but i can not make outgoing calls, been more than a day and no response from help and while there is a "active" help I am unable to raise a new one and no one is even viewing the request for update and fix that i ha...
I tried to activate my Smarty sim on Tuesday 4th and waited till the 2 hours had passed but didn't receive an email and the app appeared to be stuck on the 'activating page'. I contacted CS via the webchat and was eventually assured that my sim woul...
Net and wifi works fine but can't make outgoing calls, and haven't received any in the last 48hrs. Restarted the phone, all seems fine but when I dial a number there is no signal even.
I rejoined Smarty over the weekend but I am still waiting for a number to be allocated so my SIM has not been posted to me yet. My wife joined at the same time and has already received her SIM. I am wondering if there is some system problem at Smar...
Hi I’m in Jersey, the channel island, I can’t use my Smarty network/sim? How do I ensure I can use it?
For almost a week I've had NO service whatsoever and when I check, the explanation is "We're fixing an issue in your area. Please keep checking back"Does anyone else have this problem (I'm in North Liverpool). It's not good enough. At the very least,...
Hi,Do you still get the £20 voucher if you add a new friend to your group?
Replacement sim card needed
Looking to see if anyone has this phone on Smarty and has had an email from Smarty saying it won't work come the 3G switch off next month. Just bought the phone as a replacement for my Moto G9 plus that Smarty said would not work once 3G is cut off. ...
The 5G network has been unstable in Chelmsford for the last month. The Smarty Network status says 'We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.' Does anybody know what the issue is a...
I've just set up my Mom's iPhone 5c with SMARTY as part of a Group.The SIM is now activated and the iphone received a confirmation message from SMARTY.The iphone has the latest software. When I phone my Mom's iphone, her phone doesn't ring and there'...
I contacted support yesterday, and had an agent that was excellent, fast efficient and resolved the issue. It recurred today, and I have had the worst experience ever. First Dhar**** ignores the chat for what was forever responding, then when asking ...
Not able to activate new sim card, says last 5 digits i input are wrong but copied from sim card directly just error saying not a recognised number.
Good morning, my smart plan has renewed automatically with one of my bank cards however it does not show the card on my portal. I would like this card to be removed so that it does not auto renew from this one.
My friend ported over his number but it’s not showing smarty on the phone can’t make calls , could it be the SIM card is faulty ?
I have bought an add-on yet cannot see it in my add-on history. My data has finished and I keep getting messages telling me so yet have an add-on I’m unable to use. Please help.
Smarty wont let me use my old email that I used to have with them before years ago. I want to use my old original email so how do I get them to delete that old email so that I can use it on a new set up with Smarty?Thanks
