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Poor download speed in rural Suffolk

Fast broadband access in rural Suffolk remains a struggle. We switched from Three to Smarty because of the lack of a contract and cheaper price, and expected roughly the same performance as they use the same network. However, the download speed has d...

Resolved! HELP - Number not ported correctly

I am getting desperate. I switched from Vodafone to Smarty about 8 weeks ago and ported my number using the PAC code Vodafone gave me. Since then I have been able to receive some calls but not others. However the most important factors are the follow...

Number Port Nightmare

My number was supposed to be ported from Lebara to Smarty nearly 3 weeks ago, yet nothing has happened.SMARTY sent out a replacement SIM and that also doesn't work.I try Smarty's awful chat everyday and all of them are completely useless. All they sa...

Rimal by SMARTY Enquirer
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  • 1 replies
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Resolved! International calls

I’m getting the ‘you do not have access to this service’ when trying to phone Australia.  I checked out the FAQ and it says I need an out of plan add on - which I have, about £12 in balance.  I successfully called Australia last week, although it was...

Resolved! Out of plan - what do I get?

I have a week left before my plan renews and I ran out of data. Want to buy 'out of plan' to tide me over.If I get the £5 add on, how much data does that include? Trying to estimate if it would last me enough time.Thanks.

kyaelle by SMARTY Pioneer
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  • 2 replies
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Network Status

I use my unlimited data SIM in a 4G router for the internet. Today I have had no service at all - Network status says no issues in this area. Contacted Smarty only to be told there WAS an issue with a local mast (3 network status is also fine) and th...

PHONE NO LONGER REGISTERING SIM

Hey, my phone has been working fine for years and all of a sudden today when I try to make a call it is saying it is not registering the network. Initially a restart corrected the issue, but it is not working at all now.  

Additional SIM

I have a spare SIM which I want to use in a MiFi modem on a boat.  To activate the SIM, do I simply remove the Smarty SIM I am using in my phone and put the new SIM in to activate it.  Then remove the new SIM and put mine back in the phone.  And then...

Resolved! Group plan - already have spare sim

Hi, my father is in hospital and lost his phone. I have a new phone for him and already had a spare smarty sim, but I cannot figure out how to active the spare sim and set it up! Even with the instructions online. When I log in it to activate sim it ...

Resolved! EU roaming on a promotional tariff

Hey guys, quick question, I’m on the promotional tariff of 50GB for £8, my question is to the 12GB of free EU roaming, if I was to go away after using say 30GB of usage will I still get the 12 GB to use in the EU? Or does it only apply if I haven’t u...

Resolved! Sim port nightmare

Hi allI have had a smarty account for a couple of years. My daughter wanted to switch from 3. She entered her PAC number on the app but used my email and it has ported her number onto my sim.I've now lost my number. I spent all day trying to resolve ...

Resolved! Newbie - where to find help

Hello. Just had my shiny new Smarty SIM. Works for data, but not for calls at the moment. The APN is set to mob.asm.net automatically, so this does not seem to be the problem. Number is 'live' when trying to call it from another phone (ringing tone),...