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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 105309 Views
  • 499 replies
  • 8 kudos

Number transfer

I applied by entering my old number and PAC code. I hope you haven't sent me a new number. Please you contact me.  

Yakupjeo by SMARTY Pioneer
  • 570 Views
  • 4 replies
  • 0 kudos

Voicemail alert but no message n voicemail

Hi I’m a new smarty customer, I have been using sim for about 3 months, recently i have been getting voicemail alerts but when I go to voice mail there are no messages, I have tried calling from another phone and I can review the message and delete i...

Extra sim card

Hi Smarty has shipped for me an extra sim by mistake.  What shall i do? 

Reactivation

I have been overseas for an extended period and I want to reactivate my account.On the way back to the UK, I will land in Germany and drive the rest of the from there.I would like to know whether the SIM card will be activated and ready for use upon ...

sim connected ap say active but it's not

As title says, instructions from chat say longin to website and say sim arrived, where the hell is option to same sim arrived, when I try Google voice does not no what I'm asking, doing my nut in this is

Vodafone - Three: Merger

What does anyone feel about this ? for me I was on £12 for 120gb but took advantage of 12 for 200.. does this mean coverage will be increased which 3 direly needs or will prices increase ? Vodafone do Voxi I think, will they merge? Vodafone was a jok...

leedorney by SMARTY Teamster
  • 1133 Views
  • 4 replies
  • 0 kudos

Son's phone keeps running out of data

He keeps complaining he is out of data. He has no limits on the handset settings. But his Smarty account says 45.97 GB left of 50gb. Any ideas? It means he can't use his phone fully when out and about,which is annoying. Also, I'm paying for this and ...

AlisonL by SMARTY Pioneer
  • 791 Views
  • 3 replies
  • 0 kudos

Able to receive data in EU but not make phone calls

When I switched on Data roaming in Italy, I was able to send and receive emails and use the internet without any problems whilst out and about without wi-fi support. But I was unable to make any phone calls at all, wherever I was in Italy. Whenever I...

France trip

I am using my mobile router with unlimited data package to stream TV. I am going to France will I still be able to stream TV over there using my Smarty Sim

Burge by SMARTY Maverick
  • 512 Views
  • 4 replies
  • 0 kudos

Resolved! Voice plan data

Dumb question but do the voice plans include a data element?  So, for example, does the 5Gb voice plan actually comprise unlimited voice PLUS 5Gb of data?  Thanks Mike

Topped up but its not reflecting

Hi l ran out of data for this month but my plan doesn't renew till end of this month.  I paid for an out of plan data and the money has come out of my account but the data is not showing on my dashboardwhat do i do?

Eu useage

Afternoon. when I go on holiday to the eu I can make phone calls but never have internet. What am I doing wrong. I am old. 

Sim

Hi I’ve got my new sim is anyone having issues with activating the sim I’ve clicked activate but still no signal and data

Activation

Hi is anyone having issues with sim activation  I’ve put the sim in clicked activate but still no signal or data