@Yakupjeo You are not writing direct to Smarty. We are Community Forum members - customers like you. If you need to speak to smarty, then you can web chat with Smarty Support.
When you activated the sim, it probably came with a random number. Your PAC code should ensure that your number is transferred from your old network - you should be given a date for the transfer. The number will show in your Account Dashboard and you should receive an email when the transfer is complete. Transfers do not take place over the weekends.
