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Forum Posts

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 94370 Views
  • 499 replies
  • 8 kudos

Text message problem

After transfered to Smarty, I could call, surface internet, but could not receive text message. Smarty CS staff (Aakash) helps me to solve it in following steps: Option 1: Install Google Messages Go to the Google Play Store. Search for Google Mes...

IPv6 (2025)

Well we are now into 2025 and I am just curious about the state of IPv6 on Smarty (or Three, I guess).Sporadic posts suggest a "mast by mast" roll-out is taking place. I've travelled quite a lot around the UK and I have never once been given an IPv6 ...

rlees85 by SMARTY Maverick
  • 1553 Views
  • 6 replies
  • 1 kudos

No 4g and no internet connection for 5 days

I haven't had data for 5 days new, renewed my plan as normal and not used a single mb of data because there's been no 4G connection at all with the network.I asked support and they have just said there's an outage across the entirety of London and ca...

Forum

Used to be on the giffgaff network and used to love the forum and the idea of helping other within the smarty community.Having recently ended my contract with EE and moved to smarty signal and customer service has been great.Hopefully I'll be staying...

No internet

No data or internet when I am outside anywhere  when I return home logging onto my Sky home internet connection, so why am I pay Smarty who are not providing any data.?

Sim not working

Hello, i have a Smarty Unlimited sim and have put it in a Kuma Connect Lite router in my campervan. However when i try to connect my phone to the router it says "connected without internet"Any advice greatly receivedThanks

Flaps1 by SMARTY Rookie
  • 273 Views
  • 1 replies
  • 0 kudos

Phoning Jersey

My android phone won't connect to a number in Jersey from the UK.I thought it might be a data roaming issue, so my phone has mob.asm.net activated under "SMARTY Internet".  This allows for roaming.But Jersey is not listed in the EU countries covered ...

Resolved! Service query

I set up my smarty account and activated and paid over 2 weeks ago.  A day or two later I applied to port my old number and subsequently received confirmation "your port was successful "Since then I have no network coverage and cannot use my phone ex...

Help

I have followed all the help tips on how to reset the phone to be able to receive and send sms messages but it’s not working for my phone. Ive got a new smarty number, old number was From Australia. Can some one help, it’s been two very frustrating w...

Resolved! Adult content blocked on mobile data...

... But comes through on WiFi. Adult content filter is set to off in the app, and when I authorise the £1 payment to verify I'm over 18, the app gives a failed  transaction message yet my bank notifies me it's gone through? Any ideas? I've cleared th...

Towser by SMARTY Pioneer
  • 41206 Views
  • 30 replies
  • 5 kudos

My SMARTY experience after 1+ month of use

I purchased SMARTY after reading various reviews and (incorrectly) assuming I would get a half decent service at least on par with GG and others.The mobile calls are not an issue always have reception but then I am not really a phone person everythin...

trevordev by SMARTY Pioneer
  • 1350 Views
  • 4 replies
  • 0 kudos

Do not use SMARTY

I tired for months to make SMARTY work, but they make it impossible to resolve anything with a bot customer services team and I've cancelled all contracts we had with them for the family.Please, save yourself the many hours I wasted a just go anywher...