Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi I am trying to add a second SIM card to my account. I have logged onto my existing account. I think I have picked a plan and paid my first payment. I have not been asked to add my new SIM card number yet as I purchased one from a shop. I was expec...
Any update how long the network will be down? No internet access since 12pm today.
Hi! My bank has cancelled my debit card and the new one won't get here before my next auto-payment is due.I've never used a PayPoint before, so can anyone advise me as to what info/details I need to top up at one of these?Thanks
I can access the internet through WiFi, but not via my data. There is no problem with coverage and I have updated my APN settings.Any thoughts?
Can you cancel a sim and start it as much as you want
As Subject says... the page of Smarty settings for 'other' devices does not correspond with the fields available in the Dial Up settings page of my TPLink m7350 mifi Router. Specifically there is no mention of MMS anywhere.The options I have are Name...
Hi, has anyone on here got a Samsung A35 or A55? I’m just trying to see if Smarty works on Wi-Fi calling on these models as these are not on the latest Smarty list of compatibile phones. Just trying to find out as thinking about moving from an old iP...
Hi, we are going to France and have a Data only SIM card for our caravan WIFI. Do we need to adjust the card in any way and if so how as its not installed on a phone. And I understand that we are allowed 12gb after that we can top up can this be don...
CANNOT RECEIVE two-factor verification code by text from my bank. Therefore, I cannot access my online banking ever again if I stay with your network.Do you see how that is not competitive in today’s market? If you don’t, you might want to join Trump...
just took me a hour to try and cancel my account since the people dont understand english and gave me the run around for over a hour refusing to cancel my account...absoute clownshow from indian "customer support" ... how do you get away with this? i...
I created a new message here yesterday ("Renewing a plan on a specific date") but it hasn't appeared on the forum. I had a notification about being awarded a "Thread starter" badge and I can see the message under "Subscriptions & Notifications" in m...
i cancelled my account cos this company are scummy AF. their call centre staff are all **bleep** too .
I've got two sims with Smarty (worst mistake i've made).1st my sim - used a PAC code to transfer the number. Got confirmation that has gone through, but unable to receive SMS messages or phone calls. It's made it impossible to log on to some critical...
Is it possible to have two sims card using same number/ account. Use 1 for car and one for caravan but not both at the same time
New to Smarty & always have had difficulty activating Smarty SIM for some reason. I’ve just received a replacement SIM and exact same problem. And finding there little help or support from Smarty to rectify the problem. Also have a GIFFGAFF SIM activ...
i cancelled my account and it just renewed taking £16 how to get this back ?
Hello - I'm trying to disable the content restrictions on my smarty account, yet on the two occasions I've attempted to do so I receive a notification saying that the card has failed and to "please select a valid credit card". The card is in my name ...
For the past two months I have ubchecked the Auto Renew and Securely store your payment details boxes as I am not currently using the SIM. However you continue to bill me each month and I want to know why and how I can get a refund?
Can anyone help please as, despite smarty being mostly pretty good, the smarty online help centre is pretty useless and takes me round and round in circles with no clear answer! My signal here with smarty is not good and I'm constantly running on WiF...
I’ve moved over from EE to Smarty. I got the text and email to say my original phone number had been ported over yesterday but I’ve not been able to receive any OTP’s from my bank and hence no access to my account. I’ve been told to wait, take SIM ca...
