You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
I have very serious network issues in Bolton please do something
Really disappointed and frustrated today. Webchat did not respond for 15 mins, then more than 5 mins in between query and response. Gave up in the end!!!I am trying to activate a SIM card on a data-only plan to go in my router. I want to add this SIM...
I need a new SIM card Sebring to me please
We have a motorhome that we use to go away in for 3 or 4 nights every 5 or 6 weeks. We have a Wifi system fitted in the motorhome. On our last trip I bought a 3 day unlimited data add-on from Smarty. This seemed to work well. But earlier in the month...
I am in wales in my motorhome and have no internet ( first time ever ) can you please help my number is 447862264613
I read that “Three” have discontinued their 3G coverage by the end of last year. Does this include Isle of Man because they only have 3G?
I arrived in England last night and am unable to use the service. I have many days ahead when I will be relying on the network as on the road not using WiFi at homeWhen is this current problem going to get resolved?
Just paid for 100g of data only by card how long before it live ??
Hi allI am in the Netherlands and have set up smarty for usage abroad. However I cannot access voicemail - it keeps telling me to put in my number or the hash sign. Neither works and it tells me it does not recognise it.I tried setting up voice by di...
My temporary number (before the switch happened) is still appearing on peoples phones when they ring me or I text them. How do I stop this happening please?
I Just use the sim card in a router for our motorhome and will be travelling abroad. What do I need to do to make sure this works when I'm away?
My data worked fine in Ireland last year but not in the Isle of Man ?
Hi, I've been with SMARTY since Jan 24 when I ported my number over from Vodafone. Over the last few weeks I've been having a recurring problem that every SMS I receive takes ages to come through...anything from 30 mins to over 2 hours+. I've spoke...
Hi - my Smarty account is inactive/closed and I want to reactivate it. It seems that this is possible - I just need to choose a plan is what the portal is suggesting when I log in.However I need to first confirm that the SIM card I have in front of m...
Has anyone got Smarty working with a 5G Zytel NR5103Ev2?The green light is on indicating internet but nothing actually happens when trying to access the internet.I have tried various things including setting the APN, changing PDP type but no joy. If ...
Hi Again I am finding the issue where I can't text from a UK mobile number to an Australian mobile number even though this is covered in my out of plan credit ! I also have this issue when trying to make a donation Which is also supposed to be covere...
My plan has ended and a can't make phone calls but when I go to start a new one it's saying I still have data left????
Hi, it has never happened to me in 3-4 years with smarty to renew another plan and after 2-3 days to receive messages that my plan has expired after I paid 17 pounds on 29-06-25 today 02-07-25 today so my plan has expired is it possible to lose it? I...
