this company is a shambles

[Spaceboy]

I have been sent 2 cards i don't know which to activate, I activate anyway because my plan is on hold and  I I've spent about about 2 hours hours trying to to get hold hold of someone and  they don't respond . It's an absolute joke. 

[MSF]

@Spaceboy As forum members like you, we don't know why you have been sent any sims if you already have an active sim but simply have not purchased a Smarty plan.

Web chat is the only way you can get an answer from Smarty Support - true, it may well take a while especially since they are probably busy dealing with all of the gripes about yesterday's outage.