Hello SMARTY Community, We wanted to let you know that the SMARTY Community forums will be undergoing scheduled maintenance on Tuesday, 23rd of September 2025 at 06:00 - 08:00. As part of this update, you’ll notice several changes to the User Interf...
You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
I was recently given an extra 2 GB of data, however what is not clear, is how long will this be for. I did check the T&Cs for this and 15 months was mentioned somewhere. I am currently on the 4 GB plan, so an extra 2 GB is a big increase. Would appre...
Can anyone shed any light on why my out of plan add on(£5) won’t convert to account balance to cone of my next monthly bill?
I was running low on data, just 700MB left with 3 weeks to go ao I bought a 4GB add-on. If then seemed to stop using my normal data and started to eat through my add-on. Is this normal? I was expecting my normal monthly package data to get used up fi...
Hello. How long do i have to use my Amazon gift card? Thanks
hello i lost my phone and need new card sim please ,
Hi. I get between 50 and 100 Mbs. Sometimes it stops completely, like when streaming, other times it shows low quality video. I've got a 5G phone, but the network doesn't seem ready yet.Is there anything I can do to improve matters?Regards
Dear Smart.I have today paid £9, thinking that I had to pay my account as this is not due until the 16th. Can you please use that money to pay off my account for that date.I have today paid £9, thinking that I had to pay my account as this is not due...
Is it possible to assign more than one sim to the same plan, retaining the data?I was wondering if it is possible to create more than one sim on one plan, as this would make it much easier to use on multiple devices. instead of turning on a hotspot o...
2nd sim arrived today which sim was cancelled as not arrival place
Why is it so hard to break a group on smarty mobile 2 day and 20 times of confirming my last payment and still no nearer to getting my account details broken this is very poor customer relations
I have been on to the call centre all afternoon today to get a simple answer to a question. I have had to put all my details in three times. The person that answered the call gave me the wrong information saying that the plan I had requested was no ...
Would love to have eSIM support from Smarty with an new add-on to support the addition of an Apple Watch. Always on the look out for any trials or updates on Smarty adding support for this feature.
How do you turn off voice mail
I want to take off the adult content removal filter off my account. I put my card details in and it took a £1 off the card. Can you remove it for me please
Hi I ordered 3 sims to add to my family plan but they didn't turn up after a week so I have cancelled the accounts and brought 3 from my local shop. I have registered them and added them to my account but I cannot see any of them only the old ones. A...
I am considering moving my wife onto my plan and creating a group, she is not with smarty at present, can i get the double data offer as it shows for new usrs only?
