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ConfinedCelery7
SMARTY Maverick
Joined 26-02-2024
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Re: Plan is paused - no reason given
I’m also autistic and struggle with my mental health. Twice now during meltdowns they’ve paused my plan for sending “too many messages within a set time period” - ALL of which were to my partner - and I’m still waiting to hear back from them which is supposed to be “within 24 hours” - I can’t contact anyone unless I’m connected to WiFi so I can’t go outside to do absolutely anything. It’s so dangerous and stupid.821Views0likes1CommentRe: Voicemail Greeting
Okay, the issue is that we shouldn’t have to do that to be able to set up a voicemail. It should be accessible for us anyways. Do you not think? It doesn’t accept silence either. You don’t have to record a message but you still have to record your name to set it up. I also don’t have anyone that could do that for me and I need my voicemail system for my medical care. And it really wasn’t many. It was 5 minutes of freaking out before I lost all signal. Regardless, they shouldn’t then suspend you and have it then take “up to 24 hours” (it took 23) for it to be sorted. And how on Earth are you supposed to be able to contact support with no signal and no data, especially if you’re in the middle of nowhere? It’s not safe.21KViews1like3CommentsRe: Voicemail Greeting
Okay update, you quite literally can’t bypass it if you don’t have someone else record it for you. Which is absolutely insane and completely ableist. I keep asking to speak to someone higher up but he just keeps repeating himself. This is so frustrating, all just because I want a voicemail! 🤦🏻♀️21KViews2likes2CommentsRe: Voicemail Greeting
No other network forces you to have to speak to set up your own mailbox. Nor does any other network pause your services because you’re having a breakdown to your carer and you’re “sending too many messages”, and then take 24hours to get it back up and running again, while you’re stranded 3 hours away from home and can’t get back because you have no signal and no 4G.21KViews1like5CommentsRe: Voicemail Greeting
I’ve started a chat with someone asking about this so I’ll keep you updated, but they seem to think when I say the service is “inaccessible” because to people with anxiety and disabilities, they mean I physically can’t access it. 🙄 Not the first time this has happened. SMARTY is not accessible for disabled people in the slightest.21KViews3likes16Comments