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Forum Posts

Upcoming Maintenance & User Interface Updates – Please Read!

Hello SMARTY Community, We wanted to let you know that the SMARTY Community forums will be undergoing scheduled maintenance on Tuesday, 23rd of September 2025 at 06:00 - 12:00. As part of this update, you’ll notice several changes to the User Interf...

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YulianK by SMARTY Community Manager
  • 52 Views
  • 0 replies
  • 1 kudos

eSIM is here 🎉

You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...

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Anny by Team SMARTY
  • 7421 Views
  • 34 replies
  • 8 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 137881 Views
  • 500 replies
  • 9 kudos

Wi-Fi calling - compatible phone

Does anyone if or when Smarty will be updating which phones are compatible with Wi-Fi calling?I have poor reception where I live and I may need to change provider…(I have a Samsung Galaxy a22)

Happy Christmas

Hope everyone is looking forward to breaking up for the Christmas holidays, only 12 days to go till we get our Smarty sims

KGrout by SMARTY Maverick
  • 2084 Views
  • 2 replies
  • 1 kudos

Laugh of the Day.

Receiving an email from the Smarty Chat box people.....Asking me to confirm my email address after the chat failed miserably which, in order to use, I had to enter my email address. It's enough to make me run back to Giffgaff!I had a subsequent NINE ...

paddywvw by SMARTY Commentator
  • 2134 Views
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Smarty Sims

Good Evening.As i use a lot of sims for family, friends & work mates, i pay £1 each for them from my local store, where can i get free sims from or can i request some from Smarty, if so how? Thanks.

KGrout by SMARTY Maverick
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Promotion (2 GB extra)

I was recently given an extra 2 GB of data, however what is not clear, is how long will this be for. I did check the T&Cs for this and 15 months was mentioned somewhere. I am currently on the 4 GB plan, so an extra 2 GB is a big increase. Would appre...

When to buy a data add-on?

I was running low on data, just 700MB left with 3 weeks to go ao I bought a 4GB add-on. If then seemed to stop using my normal data and started to eat through my add-on. Is this normal? I was expecting my normal monthly package data to get used up fi...

Resolved! Amazon gift card

Hello. How long do i have to use my Amazon gift card? Thanks

KGrout by SMARTY Maverick
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  • 2 replies
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Speed up my connection.

Hi. I get between 50 and 100 Mbs. Sometimes it stops completely, like when streaming, other times it shows low quality video. I've got a 5G phone, but the network doesn't seem ready yet.Is there anything I can do to improve matters?Regards

Made a payment by mistake

Dear Smart.I have today paid £9, thinking that I had to pay my account as this is not due until the 16th. Can you please use that money to pay off my account for that date.I have today paid £9, thinking that I had to pay my account as this is not due...

Multiple Sims on one plan

Is it possible to assign more than one sim to the same plan, retaining the data?I was wondering if it is possible to create more than one sim on one plan, as this would make it much easier to use on multiple devices. instead of turning on a hotspot o...

Jeremi08 by SMARTY Pioneer
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  • 1 replies
  • 0 kudos

Break a group

Why is it so hard to break a group on smarty mobile 2 day and 20 times of confirming my last payment and still no nearer to getting my account details broken this is very poor customer relations 

Getting nowhere with call centre

I have been on to the call centre all afternoon today to get a simple answer to a question.  I have had to put all my details in three times. The person that answered the call gave me the wrong information saying that the plan I had requested was no ...