Receiving an email from the Smarty Chat box people.....Asking me to confirm my email address after the chat failed miserably which, in order to use, I had to enter my email address. It's enough to make me run back to Giffgaff!I had a subsequent NINE ...
It is marked as a "Promotion" on the top right of the data plan "card" and I have looked high and low for further information on the pages available, but nothing else appears to relate to it.
I've tried the chat function within the app. It broke down theee times and even if it appears to be a human being on the other end, you're just sent round and round in circles answering the same questions. It's been a complete failure for me.
When I tried to swap to the 12GB for £8 via the app, the next screen tells me I have chosen the 4GB for £6 - and I obviously haven't. Your app is very broken and trying to contact customer service is appalling through the chat portal and just a waste...
