I have been on to the call centre all afternoon today to get a simple answer to a question. I have had to put all my details in three times. The person that answered the call gave me the wrong information saying that the plan I had requested was no longer available. I went on to the website and found it straight away. Prior to this I had already asked for it, got a confirmation code and was informed that it would be starting today.
I have asked them three times this afternoon to put on a new plan and to cancel a different one. Can it really be that difficult? Now the person that I was dealing with has finished for the day and no one else has taken it up despite the previous staff member saying they would! Over 4 hours on this is too much !
