User Profile
LouisK
SMARTY Moderator
User Widgets
Contributions
Re: Starting a new group
Hi there! Without looking directly at your account, we wouldn’t be able to determine exactly what’s causing that message or why you were able to add one number but not the others. If you haven’t already done so, please contact one of our customer care experts via web chat at www.smarty.co.uk/contact. They’ll be able to access your account, check the status of your plan, and help get everything activated so you can add the remaining group members. Best wishes, Louis65Views0likes0CommentsRe: How to reactivate services once it’s stopped?
Hi KHStev_2795859 Thanks for getting in touch. If your plan is currently paused, you'll need to login to your SMARTY dashboard at Login | SMARTY and you'll be able to renew your plan, provided your last renewal wasn't more than 6 months ago. If you require any assistance with renewing your plan, please contact one of our Customer Care Experts via chat at http://www.smarty.co.uk/contact and they'll be happy to assist. Best wishes, Louis SMARTY186Views0likes2CommentsRe: refund
Hi HennaM_1846147 We’re really sorry to hear about the difficulties you’ve been experiencing with your account, payments, and SIMs — we understand how frustrating this must be. This situation sounds complex and will require a secure review of your account details to ensure everything is resolved correctly, including your refund request and number transfer. For security and accuracy, please contact our customer support team via chat at www.smarty.co.uk/contact. They’ll be able to investigate your account in detail, help arrange a refund where applicable, and support you with transferring your number or cancelling your new SIM. Thanks for bringing this to our attention, and we’ll work to resolve it as quickly as possible. Best wishes, Louis SMARTY23Views0likes0CommentsRe: Disable VoLTE, just need 4G LTE data only
Hi MarkWhi_2932728 Thanks for your message. Unfortunately, to use a SMARTY SIM, the device must be VoLTE-compatible, as calls and network connections rely on this technology. It isn’t possible to remove or switch off VoLTE from your connection. If you’d like, you can contact our customer support team via chat at www.smarty.co.uk/contact if you require any further assistance. Best wishes, Louis SMARTY44Views0likes0CommentsRe: Wi-Fi calls keep dropping
Hi DavidCo_1880439 Thanks for your feedback. We’re sorry to hear you’re having issues with WiFi Calling—that must be really frustrating, especially if you rely on it due to low signal. So we can look into this properly, please get in touch with our customer support team via chat at www.smarty.co.uk/contact. They’ll be able to check your account, review your WiFi Calling settings, and help troubleshoot the dropouts you’ve described. Best wishes, Louis SMARTY56Views0likes0CommentsRe: Sim not working
Hi RossCro_3596359 Thanks for reaching out. We’re sorry to hear you’re seeing “no service” after activating your SIM—we know that must be frustrating. If you’ve already tried restarting your phone and it’s still not working, please get in touch with our customer support team (if you haven't done so already) via chat at www.smarty.co.uk/contact and they’ll be happy to investigate this for you. Best wishes, Louis SMARTY125Views0likes0CommentsRe: Billed twice since June 2025?
Hi Nicolas_1995210 Thanks for getting in touch. We’re sorry to hear about the payment issue you’ve noticed—that’s definitely something we’d like to look into for you. For security reasons, we don’t handle account details here on the community, but if you contact our customer support team via chat at www.smarty.co.uk/contact, they’ll be able to investigate this for you and get it sorted. Best wishes, Louis SMARTY21Views0likes0CommentsRe: Roaming in Poland - data works, but no calling
Hi Kaziq Thanks for letting us know about this. We’re sorry to hear your wife is having trouble making calls while in Poland—that’s definitely not the experience we want for our customers. When travelling in the EU, you should normally be able to call both UK numbers and local numbers in the country you’re visiting, so this isn’t expected behaviour. Please contact our customer support team via chat at www.smarty.co.uk/contact and they’ll be able to investigate further. Best wishes, Louis SMARTY52Views2likes0CommentsRe: help
Hi VivianR_2669054 Thanks for your message! Your SMARTY SIM should already be a multi-size SIM, so you can usually just pop it out to the size that fits your new iPhone. You can find a handy guide here. If you’re unable to adjust it, no problem—you can easily request a replacement SIM through your SMARTY dashboard here. Hope this helps! Best wishes, Louis SMARTY22Views0likes0Comments