Forum Discussion
refund
Hi, I am having struggles with accounts. So I made an account with smarty and activated a sim, this had been working find up until august when a payment did not go through. I tried to sign into my...
We’re really sorry to hear about the difficulties you’ve been experiencing with your account, payments, and SIMs — we understand how frustrating this must be. This situation sounds complex and will require a secure review of your account details to ensure everything is resolved correctly, including your refund request and number transfer.
For security and accuracy, please contact our customer support team via chat at www.smarty.co.uk/contact. They’ll be able to investigate your account in detail, help arrange a refund where applicable, and support you with transferring your number or cancelling your new SIM.
Thanks for bringing this to our attention, and we’ll work to resolve it as quickly as possible.
Best wishes,
Louis
SMARTY
